IT service management (ITSM)

The new features include compliance call recording, receptionist/attendant console, and IT service management (ITSM) integration. Fusion Connect, a global Managed Communication Service Provider (MCSP) and Microsoft Cloud solution provider, has implemented new features for its Microsoft Teams Calling Service that transforms Microsoft Teams into a complete business phone system. The new features include compliance call […]

A recent KPMG study showed how the pandemic persuaded HR teams across the United Arab Emirates to promote flexibility over full-time office work. The report also highlighted the greater stress now placed on economic, social and governance (ESG) factors, which include issues of diversity, inclusion, and workplace culture. Meanwhile, business intelligence from advanced digital platforms […]