Freshworks

Uniting Freshchat, Freshdesk, and the Freddy AI generative AI platforms, the Freshworks Customer Service Suite enables companies to automate and personalise self-service across channels.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. Freshworks Embeds Generative AI To Improve Quality And Efficiency […]

Freshworks’ extends its Freddy artificial intelligence strategy with the latest GPT large language models Freshworks announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more effectively.  […]

Marketing leaders may be thrilled about generative AI. But to find enterprise applications, it has a way to go in offering more control and curation. Martechvibe asked three experts about what is in store for the future of ChatGPT There is plenty to celebrate with ChatGPT. If it could make Google launch a nervous response […]

Powered by the Freshworks Neo platform, the Freshworks CX and CRM integrations with WhatsApp, Instagram Messaging, and Facebook Messenger enable teams to deliver intelligent and personalised messages at scale Freshworks Inc. announced that companies worldwide have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and […]

The big product news from 2022 is reflective of how the Martech landscape is changing. Martechvibe tracks the tech trends shaping the industry. The year 2022 is almost at an end. Looking back at how the solutions market has evolved gives us a clear understanding of where the demand lies and which technologies are gaining […]

Freshworks extends its service management platform to serve non-IT departments with “Freshservice for Business Teams” as part of the company’s Fall ‘22 Launch Freshworks Inc., a software company empowering the people who power business, announced Freshservice™ for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely […]

BitOasis selected Freshdesk support software and Freshchat conversational messaging software. Freshworks, a software company empowering the people who power business, announced BitOasis, a cryptocurrency exchange company implementing Freshdesk and Freshchat to manage a significant increase in customer queries due to the demand for information about digital currencies. BitOasis is a cryptocurrency exchange in the Middle […]

It is an artificial intelligence-powered, bot-assisted conversational messaging application that joins Freshmarketer and Freshsales on the unified customer record architecture Freshworks announced the launch of Freshchat as part of its Summer 22 series. This is an artificial intelligence-powered, bot-assisted conversational messaging application that joins Freshmarketer and Freshsales on the unified customer record architecture. This collection […]

It impacts more than employee experience. Is workplace tech the new battlefront for brand reputation?