Qualtrics announced a new integration that brings Qualtrics XM Discover’s AI and machine learning capabilities into SAP Service Cloud to help customer service teams resolve customer issues, increase resolution rate and improve customer satisfaction. Customers today expect companies to respond quickly to their questions and issues across any channel: on social media, they expect a […]
Qualtrics has integrated its Qualtrics XM Discover artificial intelligence technology into SAP Service Cloud. Through the integration, Qualtrics XM Discover will analyse all of the structured and unstructured feedback coming into the SAP Service Cloud, including agent notes, support conversations, chat, social media posts, and review sites. Using natural language understanding to tune into customer […]
Qualtrics launched Qualtrics Social Connect, a digital customer service and social listening solution that enables contact centre, marketing, and customer experience teams to capture, analyse, and respond to customer service requests through chat, email, and social media. Qualtrics Social Connect provides a single unified inbox, automated chat responses, and deep insight into the social trends […]
Qualtrics released XM Discover as part of the Qualtrics XM Platform to help companies tune into conversations and better understand what customers and employees want and expect. The Qualtrics XM Platform lets companies ask people how they feel about their experiences, analyse the data with artificial intelligence-driven analytics, and take action on their direct feedback, […]
