CX
Metrics That Matter: How To Measure CX
Ahead of the CX NXT KSA summit, Martechvibe spoke to some customer experience experts about the value of CX measurement and customer feedback, and the significance of using metric tools.
Ahead of the CX NXT KSA summit, Martechvibe spoke to some customer experience experts about the value of CX measurement and customer feedback, and the significance of using metric tools.
As the industry gravitates around Customer Experience (CX) for revenue growth, CX measurement becomes a vital element of business strategy