Customer Feedback Tools

By giving its Basic users access to market research solutions, SurveyMonkey is furthering its goal of offering users a truly self-serve solution for all feedback needs.

Using a combination of Sprinklr industry-specific AI and Generative AI capabilities, Sprinklr Surveys provides fully automated insights to help customers understand results and the root cause. 

Customer feedback has always been the top priority, even in the early days firms utilised post asking the consumers for their opinions. About 90 per cent of customers are influenced by positive reviews when buying a product. This means customers form a positive perception of brands that are proactive in collecting feedback. It reassures them […]