Customer Experience (CX)

Mai Momani, Invest Bank's Head of Client Experience discusses how to leverage data, prioritise CX, and build a loyal customer base.

Through this partnership, Carro will be working towards expanding Beyond Cars’ network of partnerships, and further develop ancillary services across insurtech, financing and aftersales in Hong Kong.

Developing explainable AI models is crucial for maintaining trust and accountability, says Dr Jelena Janjusevic. AI models, which are seen as "black boxes," lack transparency, which is a big challenge in banking, where decisions must be explained to customers and regulators.

Partnering with Avaya will allow GEOSA to leverage their expertise in creating an advanced customer care solution, ensuring that citizen requests are addressed promptly.

The new office is part of Everise's plans to expand its global operational footprint through the strategic establishment of microsites, bringing workspaces closer to the rich talent pool residing in the local and provincial communities.

The Kingdom is committed to becoming an innovation hub. Here’s taking a look at the tech, enterprise and partnerships that are making that a quick reality.

The airline plans to introduce next-generation, channel-fluid guest and traveller interactions, tapping into IBM Consulting's open ecosystem of business partners.

Martechvibe shares its top picks of the femme force –35 unstoppable women transforming the marketing and CX landscape in the Asia-Pacific and Middle East region.

Shopper Stop's strategic collaboration with Ace Turtle to launch Dockers signifies the company's commitment to curating the best brands for their customers.

Through the partnership, AsiaPay's payment gateway PesoPay has been integrated into Solaire's online booking engine, providing an automated and secure way for hotel customers to make upfront payments.