Top 35 Women Leading the Marketing and CX Change
Martechvibe shares its top picks of the femme force –35 unstoppable women transforming the marketing and CX landscape in the Asia-Pacific and Middle East region.
Martechvibe shares its top picks of the femme force –35 unstoppable women transforming the marketing and CX landscape in the Asia-Pacific and Middle East region.
It’s the era of empowered women who changed the mindset of the world, standing ablaze in their respective industries. Some became the innovative brains behind the revolutionary revenue-generating models in their firms. Others led exceptional campaigns to resonate with their brand ethos among target audiences. A few of them introduced unconventional gender diversity policies, encouraging a healthy work culture for their female employees.
Based on their remarkable achievements, here are our top 35 women leaders transforming the market dynamics in the ME and APAC regions.
Designation: CMO, Pizza Hut, India Subcontinent
Anandita Datta has encapsulated various marketing strategies at Pizza Hut since the day she joined. One of her latest campaigns on Valentine’s Day, in collaboration with Tinder, gained impressive traction, connecting the GenZ audiences. Before joining Pizza Hut, she served Unilever for over 9 years as the Global Brand Manager, where she was responsible for positioning the company’s innovation roadmap and communication development.
Designation: Co-Founder at Zomato
Amongst the youngest entrepreneurs, Akriti plays an essential role in Zomato’s success so far. Embarking her journey as Zomato’s Senior Manager of Finance and Operations in 2011, Akriti’s decision has surely transformed the company’s operational efficiency. Zomato’s IPO in 2021 was a major turning point in her career, where she earned INR 149 crore in ESOPs.
Designation: Head of India and SEA Originals at Amazon Prime Videos
An innovative mind behind Amazon Prime’s blockbuster and revenue-generating shows, Aparna Purohit is known for encouraging positive work environments. It was lauded that she provided a variety of compelling content that transcended linguistic and geographical boundaries in 2023. The latest to the list are Rainbow Rishta and India Police Force.
Designation: Chief Marketing Officer, Mama Earth
With her 2 decades of experience in brand management, innovation strategy and sales, Anuja is an experimental spearhead behind the company’s marketing strategies. Her efforts have helped the brand to increase its revenue by 6.8% during the Q2 FY24. Previously, she has worked with brands like PepsiCo, and Godrej to streamline their marketing methods.
Designation: Chief Content Officer, Netflix
The brain behind Netflix’s success formula, Bela Bajaria, has been weathering big storms in the online streaming industry since she took charge. The success of various popular shows on Netflix India has been etched under her name, and the company’s total income grew by 24.4% in FY23.
Designation: Group CMO, CarDekho
With an in-depth knowledge of integrated marketing campaign tactics, Charu has been handling various marketing roles at Cardekho.com since 2012. During her initial days, she curated effective content marketing strategies for the company that organically drove target audiences to the website.
Designation: Group CMO, CK Birla Group
Deepali, currently among the leading members of CK Birla Group’s marketing strategies, is an expert in her capabilities. Before joining CK Birla Group, she also led marketing, digital analytics and sales operations at Mahindra Holidays and Saffola, elevating the company’s revenue stream.
Designation: Founder & CEO, Nykaa
Falguni is a self-made entrepreneur who changed the dynamics of the Indian beauty industry with the launch of Nykaa in 2012. During her leadership, the brand has rapidly thrived both in terms of innovation and revenue. In December 2023, the company’s operational revenue reported a net growth of 22%, reaching Rs 1,788.80 crore.
Designation: Head of Marketing & GM, Brand, Media and Digital Socials, Raymond Ltd.
Madhu is a proficient brand marketer with over 24 years of experience, helping Raymonds to create compelling brand stories. Under her leadership, the brand also signed a synergy with Godrej Consumer Products in December 2023 that helped the company to ramp up its advertising ROI.
Designation: CXO, Business Growth, Meesho
Megha is responsible for planning the profitability management strategies at Meesho without compromising on customer experience. Initially, she joined Meesho as a Chief of Staff and then transitioned roles from VP of User Growth to CXO Business Growth within 4 years. Under her leadership, Meesho’s revenue has witnessed up to 77% growth for FY 2023.
Designation: Chief Marketing Officer; Vice President & Category Head – Fabric Care, P&G India
Mukta has been serving the Procter & Gamble group for over 17 years, where she joined the company as an assistant brand manager. She plans and executes the company’s brand strategies, and it’s her commendable efforts that the company’s Indian market sales touched $ 2 billion in 2023.
Designation: Founder and CEO, Zivame.com
Richa made a revolution in the Indian intimate wear industry, where discussing lingerie was considered a taboo, by launching Zivame in 2011. Her over 10 years of experience in retail marketing, branding and operations is one of the reasons behind Zivame’s revenue of over INR 221.85 Cr in 2023.
Designation: Co-founder, Yatra.com
Sabina plays an essential role in building the foundation stone of Yatra.com, India’s popular online travel agency. Under her surveillance, the company has launched several marketing campaigns to enhance customer experiences. The #BindaasBookKar campaign was one of the latest additions to the list.
Designation: Vice President, Meta India
From introducing WhatsApp business integrations in India to launching GenAI-powered capabilities for advertisers, Sandhya is pushing endless possibilities with Meta. She envisions a mission to bring AI transformation in India, where over 3.1 billion users have already switched to at least one Meta app.
Designation: Chief Marketing Officer at Shoppers Stop
With her proficiency in understanding consumer behaviour and building transformational loyalty programs, Shwetal spearheads Shopper stop’s online marketing strategies. She has launched several clutter-breaking campaigns for the company during her tenure. For instance, the ‘Live Epic’ campaign to promote the brand’s Fratini collection featuring Sanya Malhotra was one of its hits.
Designation: CEO at SUGAR Cosmetics
Shark Tank India’s popular jury and one of the innovative minds behind Sugar cosmetics’ innovative branding strategies, Vineeta surely deserves applause. Established in 2015, her brand stood out impressively in the highly competitive marketing by targeting Gen Z audiences.
Designation: Founder & Creative Director, Sans Faff
Brandy is the revolutionary mind behind building Sans Faff, Singapore’s first Waste Neutral Fashion label. Her brand stood out exceptionally in Singapore’s circular economy funnel, promoting a sustainability-first approach in the clothing industry. Before establishing Sans Faff, she also worked in various marketing roles for brands like Tiffany & Co, Marina Bay Sands, etc.
Designation: Senior Vice President and Chief Marketing Officer, Resort Marketing, Marina Bay Sands
Irene holds the key responsibility of elevating the branding game of Marina Bay Sands, increasing its revenue by 55.6% for Q4 of FY 2023. Earlier, she has also crafted several out-of-the-box marketing strategies for Mariott International, Mandai Global, and Shangri-La Group, to name a few.
Designation: VP, Marketing APAC, FoodPanda
Jaslin has been recently trusted by FoodPanda, Asia’s popular food delivery platform, for her exceptional marketing proficiency and contributions in the Asia-Pacific region. Prior to joining FoodPanda, she spearheaded the rebranding of PayMe, making it Hong Kong’s credible payment wallet.
Designation: Head of Marketing Campaign, Shoppe Indonesia
Lourine has been leading the marketing campaign strategies at Shoppe, a Singapore-based ecommerce website, for over 6 years. She has played an essential role in amping up the live-streaming game of the platform to engage with and convert teenager audiences across the Southeast Asian region.
Designation: President of ecommerce, Tokopedia
With over 11 years of service at Tokopedia, Melissa created a benchmark impact in the brand’s digital transformational journey. From teaming up with TikTok Shop to sharing her insights into AI-powered digitalisation in Indonesia’s ecommerce industry, she has been a strong brand voice for the company.
Designation: Marketing and PR Director, Audi Volkswagen Middle East
With her specialisation in topics like campaign management, brand activation and omnichannel customer engagement, Anja is responsible for crafting the company’s overall marketing strategies. Besides that, she is a board member of The Marketing Society, a not-for-profit organisation inspiring, accelerating and uniting the world’s most senior marketers.
Designation: Group Chief Executive Officer, First Abu Dhabi Bank
Embedding her name as the first female CEO in FAB’s history, Hana Al Rostamani is an influential leader in the Middle East. She has been a powerhouse in making the First Abu Dhabi Bank one of the biggest lenders in the UAE.
Designation: Founder and CEO, Mitcha
Immensely popular as a game-changer in the fashion industry, Hilda is an epitome of talent and creativity. She launched Mitcha in 2019, and since its inception, the company has taken Egyptian fashion to its next stage. Besides that, she was the only woman who was a judge in Shark Tank Egypt 2023.
Designation: Vice President, Group Media and Social at Emirates NBD
Acknowledged for creating a digital buzz in Emirates NBD’s social media channels, Mai surely inspires many women. Throughout her journey of 16 years, she helped the company achieve its milestones, from strengthening its online presence to transforming the customer journey.
Designation: CEO & Founder at izil Beauty
Mouna is a brand communication and marketing expert, besides being the founder of izil Beauty, an all-natural beauty brand. In 2023, her brand onboarded Nora Fatehi as its global ambassador, fostering its initiative to connect with her fans. Additionally, her brand launched its subsidiary venture, the Aker Fassi Poppy Lip Trio, under her leadership.
Designation: Chief Marketing Officer, KFC MENAPAKT & CIS
Ozge is responsible for executing various marketing synergies and initiatives at the KFC MENA region. Under her leadership, the brand created PLAY KFC, its ultimate platform for uniting communities, igniting passions and unveiling talents. It was a part of the brand’s three-year partnership with the Saudi Esports Federation to empower female gamers.
Designation: Vice President of Brand Marketing, Noon
Saachi S. is among the trendsetters and innovators at Noon, the Middle East’s ecommerce giant, who keeps introducing out-of-the-box marketing strategies. During her tenure, Noon also acquired Namshi, a shopping platform, to expand its digital ecosystem.
Designation: Senior Marketing Director, Africa Middle East South Asia, PepsiCo
Despite Saakshi’s recent entry into PepsiCo India, her marketing initiatives have already begun to eloquently showcase her contributions. For instance, Pepsi Middle East’s rebranding to a human-centric approach received an impressive shoutout. She also worked as a General Manager at the Coca-Cola company for 5 years.
Designation: President, Eurasia Middle East Operating Unit, Coca-Cola Beverages Africa
Joined as the board member of Cola-Cola Beverages Africa in 2023, Sedef has been serving the company under various roles for over 16 years. During the initial days of her career, she also worked with Procter & Gamble as a brand manager.
Designation: Chief Marketing Officer, Majid Al Futtaim
From shaping purpose to executing strategies, Sheila is a dynamic leader who has reflected the transformative journey of the company. She is a strong representative of sustainable consumerism and was also among the keynote speakers at the Sustainable Consumer panel at COP28.
Designation: Founder, Apparel Group
Sima has been serving the Apparel Group for over 29 years, and the firm saw a drastic revolution under her leadership. In January 2024, she was also a keynote speaker for the World Woman Davos Agenda, a collaborative, multi-stakeholder initiative that reshapes women’s roles globally.
Designation: Digital Channel Sales Lead, Apple
Sonja creates and optimises result-driven marketing strategies for catalysing the company’s digital sales. She is a transformational leader who has helped the brand gain a competitive edge in an ever-changing business environment. Previously, she has helped brands like Majid Al Futtaim, Careem, and Noon to maximise their organisational profits.
Designation: Head of Marketing, LEGO MEA
From spilling the spirit of Ramadan’s enthusiasm with thought-provoking employee engagement activities with Campaign ME to making LEGO’s Instagram content popular, Ula has always surprised the industry. She holds a strong track record in the consumer goods industry and her work has previously echoed the branding strategies for Procter & Gamble.
Designation: Director of Sales, HSMAI ME
Wejdan is a member of the advisory board at The Hospitality Sales and Marketing Association International, lifting the branding goals of the ME hospitality industry. She is a certified digital marketer and has worked with hotel chains like Sheraton Jeddah, The Ritz-Carlton, and Park Hyatt.
Vanshika is a Correspondent and content writer with a keen interest in consumer psychology, Datatech and Martech. She loves to research and pen down compelling and thought-provoking stories for businesses and CX leaders.
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Pega is a combined business process management and robotic process automation (RPA) platform that comes with workforce analytics features. It offers a wide variety of tools such as Pega Email Bot to automate repetitive tasks with personalised customer replies at scale.
EdgeVerve, a subsidiary of India-based IT company Infosys Technologies, offers RPA software for major enterprise companies. Its AssistEdge Robotic Process Automation provides machine learning and AI tools called Infosys Nia. Its AssistEdge RPA enables global marketing and distribution companies to automate 970+ manual tasks at scale.
Clevertap is a comprehensive platform that allows global marketers to get unified customer data analytics and omnichannel engagement in one place.
UseResponse is a fully customisable customer support and feedback software, helping companies to better understand the needs of their customers. It provides the capabilities of multichannel ticketing, live chat with messengers aggregator, chatbot, feedback community portal, and knowledge base.
Survicate is a drag-and-drop, multichannel survey builder, helping brands effortlessly collect and analyse customer feedback. It offers 23+ one-click, native integrations, enabling advertisers and marketers to create follow-up campaigns based on real-time customer feedback.
SAP Sales Cloud comes with end-to-end solutions and offers AI-fueled insights for understanding customers’ preferences. It helps build customer profiles at scale. It also empowers users to automatically manage contact information, which streamlines clients’ journeys.
Freshsales by Freshworks is an AI-powered software that streamlines the sales cycle by automating mundane tasks and personalising customer engagement. It generates quality leads and nurtures relationships by understanding visitor intent in real-time.
Developed for midsize enterprises and large organisations, Creatio offers end-to-end CRM software solutions, allowing users to manage sales, marketing, and services all in one place. For marketing professionals, it provides Marketing Creatio, an omnichannel marketing platform to orchestrate customer journeys and accelerate lead-to-revenue.
Salesforce is a global technology provider, offering low code/no-code, AI-powered capabilities. Marketers and advertisers can harness its technologies for multiple use cases like B2B strategies, cross-channel personalisation, real-time analytics, and more.
SAS offers embedded CDP capabilities, letting marketers unify customer data, understand digital activity and enable analytically driven, real-time activation. It comes with data activation facility that enables marketers to pull only the data they want, further reducing data migration costs.
Blueshift is a scalable CDP platform that offers AI-driven capabilities for clubbing real-time events with related data from various sources. It streamlines these insights into unified customer profiles, enabling marketers to automatically personalise their targeting goals.
Wotnot is a genAI-powered, no-code chatbot platform, helping the sales and marketing team to engage with visitors on their website via personalised conversations, catering to their lead-generation goals. It offers platform-based solutions, such as AI Studio, a GPT chatbot builder, and an analytics dashboard.
Aisera is a generative AI platform provider that offers AI Copilot, AiseraGPT, and AiseraLLM for various domains. With Aisera, enterprises can accelerate the development of their LLMs or purchase ready-to-use generative AI solutions with pre-trained LLMs using customer data to reduce hallucinations.
Deliotte offers Ncyte, an all-in-one analytics solution. Utilising patented algorithms, proprietary data models and predictive analytics, Ncyte delivers actionable insights for various marketing functions. With Nycte, data and marketing teams can pre-define events such as attributed campaign performance to evaluate their efforts with live notifications.
CleverTap is a customer engagement and retention platform that offers the functionality to integrate app analytics and marketing. Powered by TesseractDB, a purpose-built database for engagement & retention, it combines the features of audience analytics, omnichannel engagement, and product A/B testing for marketing functions.
Oracle Advertising and Customer Experience (CX), lets advertisers personalise their campaigns. Its flagship product, Oracle Moat, a comprehensive analytics and measurement platform, provides a suite of solutions across marketing and ad intelligence. Moat helps reach prospective customers, capture consumer attention, and measure the outcomes to unlock business potential.
Meta Ads is a social media advertising platform leveraging the user base from Facebook, Instagram and Whatsapp to deliver personalised ads at scale. It offers Meta Business Suite and Meta Business Manager for managing and tracking ad performance. Utilising its AI-powered tools, advertisers can partially or fully automate with complete control over their ads.
WebEngage is an end-to-end customer data platform, helping brands to strategise their customer engagement and retention functions. It supports third-party integration for use cases including customer segmentation, omnichannel engagement, and survey & feedback.
ServiceNow features Robotic Process Automation Hub (RPA Hub), a scalable genAI-powered platform for orchestrating and managing a robotic workforce to execute various business processes. Its workflow automation enables tasks like lead management and campaign execution and supports integration with popular marketing tools to streamline processes.
Tealium is a comprehesive customer data platform helping brands orchestrate and manage their data activation from a marketing standpoint. Its AudienceStream CDP functionality enables marketers to create custom campaigns via 1300+ integration options for several use cases.
Qualaroo is a saas-based online survey creator offering Qualaroo Nudge, a proprietary technology for uploading custom properties for airtight targeting. It enables marketers to ‘nudge’ when user clicks on a page element, helping them to target visitors on their real-time activity.
Zendesk is a Danish-American company that offers software-as-a-service products with the capabilities of omnichannel integrations. Its omnichannel messaging platform enables sales and marketing teams to easily track and consolidate customer tickets from various sources, ensuring enhanced customer experiences.
WebEngage is an all-in-one marketing platform that integrates omnichannel engagement with live analytics features. It offers AI/ML-driven product recommendations engine that enables marketers to boost conversion for all channels, including the web and mobile apps.
Sprinklr is a comprehensive enterprise software company offering omnichannel support capabilities for all customer-focused marketing functions. It provides no-code, easy-to-build API integrations to access real-time customer data from multiple sources — such as CRM, CDP and ecommerce platforms.
SAP provides omnichannel marketing capabilities through its flagship product: SAP Emarsys. By accessing its purpose-built reports, teams can determine the effectiveness of their marketing campaigns, segments, and channels in achieving sales goals. Its B2B account engagement features let brands deliver predictable and personalised marketing-led B2B insights at scale.
MoEngage is a global AI-driven marketing platform that enables brands to orchestrate omnichannel campaigns from a single intuitive interface. Utilising MoEngage’s User Path Analysis capabilities, marketing teams can target customers across 10+ channels, depending on their purchase behaviour.
Intuit Mailchimp is an AI-powered omnichannel platform that offers email and marketing automation functions. With its customised pre-built audience segments, marketers can scale their campaigns based on individual contacts’ demographic information and shopping behaviour.
Hubspot is a cloud-based, scalable customer platform that offers various marketing automation solutions with omnichannel support capabilities. It enables marketers to create omnichannel campaigns to connect and interact with customers across multiple channels in real-time.
Bloomreach is an all-inclusive marketing automation platform that comes with omnichannel orchestration supports for various use cases, such as marketing campaign personalisation, and headless CMS commerce platform experience.
Agillic specialises in offering global brands a comprehensive Omnichannel Marketing Automation Platform that enables them to create personalised marketing campaigns. Its multichannel marketing capabilities support multiple integrations, such as Playable and Sleeknote for lead generation, Zapier for automating routine processes, among others.
Adobe Experience Cloud features Adobe Campaign, enabling marketers to synchronise their customer data from various channels for omnichannel marketing. By leveraging its omnichannel integration with Adobe Journey Optimiser, brands can build multi-step journeys, campaigns, and personalised real-time moments that follow their customers across channels.
ActiveCampaign is an intelligent multichannel marketing automation platform that enables marketers to seamlessly connect campaigns across the channels that matter most to them. It helps enterprises streamline personalised marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.
UiPath offers a comprehensive AI-powered robotic automation platform, enabling marketers to streamline recurring functions, such as lead automation and customer engagement. Utilising its capabilities, marketers can personalise and automate customer interactions, depending on their needs and preferences.
SAP is a composable marketing automation technology provider, offering SAP Intelligent RPA solutions to automate repetitive, rules-based business processes, including marketing and sales. Using its tech stack, marketers can automatically extract product data from manufacturers’ websites, update online inventory and import website and email sales.
Microsoft offers Power Automate, a low-code and AI-powered RPA software that helps marketers streamline tasks like lead management, email campaigns, social media management, data analysis, content publishing, and customer feedback. Leveraging its capabilities, businesses can automate repetitive tasks, such as lead capture and email marketing workflows.
IBM offers AI-powered Robotic Process Automation capabilities for CRM and marketing functions. It enables users to automate workflows with integrated OCR and intelligent chatbots, distribute work across multiple bots without human interventions and manage emails via low-code authoring tools.
Hyland offers an AI-powered comprehensive robotic automation software suite, enabling marketers’ teams to automate their campaigns. Its Natural Language Processing (NLP) technology allows businesses to automate repetitive marketing functions, such as execution of targeted and personalised strategies in near real-time.
Datamatics is an intelligent automation platform, offering TruBot RPA designer, a low-code bot design tool for marketing teams to create customised bots quickly. It provides 500 pre-built components, enabling low-code design and rapid deployment capabilities with drag-and-drop options.
Automation Anywhere offers Automation Success Platform powered by Vertex AI, enabling enterprises to develop a cloud-based digital workforce at scale. Leveraging its bots, ML, and AI technologies, marketers can automate their marketing and sales processes. One of its popular offerings is Automation Co-Pilot, a genAI-powered assistant that empowers businesses to create and summarise content.
Appian is a global technology provider, delivering end-to-end process automation with RPA, AI, IDP and API integrations. Utilising the readily available APIs of this low-code platform, teams can create a series of connected digital business applications including customer management and marketing.
Powered by Zoho Corporation, Zoho Analytics enables marketers to track all critical metrics in a single platform to enhance marketing outcomes. The company offers 75 pre-built data visualisation reports and dashboards on marketing performance for collaborative analysis. With its AI-powered assistant, marketers can generate automated insights, predict future trends, and configure smart alerts.
Semrush is an online visibility management and content marketing SaaS platform, offering marketing analytics tools to global businesses. Its open-source analytical tools include Market Explorer and Traffic Analytics for understanding market trends and website traffic respectively.
Nielsen is a global audience insights, data and analytics solution provider, helping marketers measure what people listen to and watch. It offers a comprehensive, AI-powered Nielsen Marketing Cloud platform with sub-products such as Audience Segments, Scarborough, and Advanced Audiences to understand audiences for different targeting initiatives.
MoEngage is a full-stack marketing automation platform, offering consumer insights and analytics solutions for marketers to understand customer LTV. With MoEngage Analytics, they can measure user engagement, spot behavioural patterns, and act on retention to prevent app uninstalls.
Microsoft Clarity is a behavioural analysis tool that helps marketers understand user interaction with their website. It supports features like Session recordings, Heatmaps, and ML insights in real time. Processing more than a petabyte of data from over 100 million users per month, Clarity accommodates limitless traffic for various marketing measurements at scale.
Powered by AI-led insights, Merkle offers scalable marketing analytics and CX technology solutions, helping brands to optimise their campaigns. Some of its flagship solutions are Measurement & Media analytics, Consumer & Experience insights, and Product & Market intelligence.
Hubspot offers marketing analytics and dashboard software, enabling businesses to make data-backed decisions for use cases, such as revenue generation, site analytics and detailed reporting. Leveraging the capabilities of its multi-touch revenue attribution model, marketers can monitor real-time website traffic via unique tracking codes.
Google Analytics is an open-source analytics tool by Google, enabling marketing teams within organisations to better understand their customers via valuable insights. Consequently, businesses can use those insights to take action, such as website improvement and tailored audience list creation.
Adverity is an integrated data analytics platform, enabling marketers to automate their customer’s data integration and visualisation functions. It offers 600+ pre-built data connectors to popular marketing platforms, social media networks, SEO tools, and marketing automation solutions. The platform also provides pre-build dashboards to generate tailored reports.
Adobe Experience Cloud offers Adobe Analytics and Adobe Target within its analytics tools solutions, enabling marketers to execute in-depth analysis of their customer data. Adobe Analytics allows the sales and marketing teams to mix, match, and analyse data from any digital point in the customer journey.
Ahrefs features a suite of analytics tools under its Ahref Enterprise offering. It offers API and Looker Studio connectors, enabling marketing teams to elevate their SEO strategy with enterprise-grade and insights. Some of the criteria for its API endpoints include Backlinks, Organic & Paid Traffic, SERPs, Website health score and more.
StackAdapt is a multi-channel programmatic advertising platform, enabling digital marketers to customise their strategy. It offers open and flexible DSP (Digital Signal Processing) capabilities for executing tailored ad campaigns. Furthermore, its ad previewer lets marketing teams preview video, display and native ads on desktop or mobile across 500+ publishers, covering 23 verticals.
Rakuten is a global affiliate ad technology company, enabling advertisers to optimise their marketing strategies with data-driven insights. It offers AI-powered forecasting and benchmarking capabilities and dynamic multi-touch commissioning tools, allowing advertisers to customise their campaigns. It also supports first-party data collection integrations for both B2B and B2C marketers.
Nielsen offers Nielsen Ad Intel, a cross-platform advertising intelligence platform with actionable insights to identify prospects, analyse brand strategies and learn from past advertising campaigns. It offers various advertising intelligence features such as ad spend monitoring, competitive benchmarking, global competitive insights and expert data harmonisation.
Magnite is an independent sell-side advertising technology provider, enabling publishers to monetise their content across all screens and formats. It offers Magnite Streaming, a singular supply-side platform that merges technology from the Magnite CTV and SpotX platforms. Utilising this functionality, marketers can identify their potential audiences to restructure their targeting strategies.
IBM offers a comprehensive suite of Watson Advertising to agencies and marketers. With Watson Advertising’s AI-powered assistant, advertisers can customise their advertisements, based on real-time ad results. It also supports functionalities of cookieless advertising, ad fraud management and brand safety measurements.
Google features a comprehensive list of AI-powered Ad tools under its Google Ads offering. Some of its popular tools include Keywords Planner, Ads Editor, Reach Planner, Ads Mobile App, Insights Finder, Ads API, and Recommendations Page. Additionally, it offers Google AdMob to help businesses plan their in-app revenue generation strategy.
Criteo is an all-in-one connected commerce media platform, enabling marketers and agencies to scale their digital and physical assets. Leveraging the capabilities of its AI-powered technology, brands can develop strategies for intent-based product recommendations, multi-prolonged accessibility, contextual advertising, and more.
Basis Tecnologies (formerly known as Centro), is a programmatic advertising platform, offering ad management tools for search, social and site direct via a single interface. Its flagship products are Basis Assistant and Basis Automate+. Basis Assistant is a Chrome extension, connecting 20+ platforms and tools, and Basis Automate+ is a digital advertising automation tool for simplifying campaign process.
AppsFlyer is a mobile attribution company, helping mobile advertisers to identify their ad network. It offers a measurement suite, giving app marketers full visibility into their customer journeys while preserving their privacy. Utilising its AI-powered Creative Optimisation platform, marketers can formulate their creative strategy.
Adtriba is a cross-channel digital marketing management platform based on data-driven attribution modelling. Its solutions include Adtriba Triangulation, enabling advertisers to witness the integration of diverse measurement methods, such as Marketing Mix Modelling (MMM), Multi-Touch Attribution (MTA) and Incrementality Testing.
Adobe Experience Cloud offers connected advertising solutions with its natively integrated Adobe Advertising platform. Its consultancy-based reporting options come with AI-powered optimisation features, helping advertisers analyse their ad performance via 200+ measurement metrics. Utilising its connected TV (CTV) and search, social, and commerce tools, marketers can optimise their customer acquisition strategy.
Yellow.ai specialises in Conversational AI, generating autonomous conversations that appear human-like. These conversations form the foundation of brand engagement. Their AI-powered, no-code Dynamic Automation Platform manages around two billion conversations from a multitude of channels in numerous languages.
Sprinklr offers a comprehensive suite of 250+ AI-intent bot templates for various industry verticals to accelerate bot development. Its specialised AI and compliant rule engine enables marketers to modify and automate their promotional campaigns for better engagement via suggestion-based personalised bots.
Meta’s new class of generative AI features and creative tools allow users to create and share custom stickers or update the visual style of their photos with a simple text prompt. They can also chat with 28 different AIs and get unique perspectives on topics like travel, games and food.
Kore.ai is a UI-based platform that allows marketers to create a chatbot quickly and deploy it easily on multiple channels. Leveraging the capabilities of its conversational builder, enterprises can build the Dialogflow using dialogue messages. Some of its popular offerings include XO: Experience Optimisation and GALE(Beta).
IBM watsonx Assistant is an interactive virtual agent that utilises natural language and AI, enabling users to set it up on their app and website. It offers fast and accurate responses to customers, enhancing their overall experience and satisfaction with its adaptive learning capabilities.
Haptik helps enterprises manage their customer lifecycle with generative AI-powered conversational solutions to boost marketing and sales. It offers Contakt and Interakt to enhance overall CX, where Interakt enables marketers to send hyper-targeted and personalised campaigns to drive customers to take action on WhatsApp.
Dialogflow is an all-in-one platform for developing chatbots, voice bots, and virtual agents using natural language understanding and Google AI. It helps marketing teams create conversational agents that can handle common customer requests and issues, such as FAQs, and order status at scale.
Dialpad is a fully integrated unified conversation intelligence platform that utilises ongoing ML(Machine Learning) algorithms and does not require coding to configure a chatbot. It offers real-time insights and tips, helping marketing teams customise their approach for every customer.
Cognigy.AI is a low code-no code, enterprise-grade generative AI platform offering readily available LLMs for CX transformations. Its omnichannel reporting and analytics suite for marketing enables organisations to streamline their customer journeys.
boost.ai is a global conversational AI technology provider optimised for operational efficiency at scale. It offers self-learning AI capabilities that emphasise Natural Language Understanding (NLU) along with intent suggestions.
Avaamo is an all-in-one conversational AI platform for enterprises offering a suite of industry-specific skills developed to automate and resolve common use cases. It offers Outreach, which enables marketers to educate and engage with customers across existing touchpoints through proactive and personalised communication.
Amazon Lex offers fully managed conversational AI interfaces with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. It enables sales and marketing teams to automate user tasks in their applications like the CRM and across any digital channel.
Zendesk is an AI-powered customer feedback software provider, offering customer satisfaction (CSAT) software to businesses across multiple industries. Its marketplace offers 1600+ apps and integrations, enabling marketers to create a complete customer feedback system.
UserVoice provides product feedback management software for SaaS businesses. Its UserVoice Validation tool delivers actionable user insights to inform roadmap strategy. From testing ideas to ensuring satisfaction with released features, it helps research and marketing teams gather quick user feedback throughout the entire product lifecycle.
Twilio provides integrated Mindful Feedback functionality within its Flex offering, enabling marketers to automatically take action based on real-time customer feedback. It automatically collects customer feedback after Flex interactions by capturing feedback over post-call voice IVR, outbound voice IVR, conversational SMS, Web SMS, email, and web surveys.
Trustpilot offers ML and AI-powered feedback management tools, helping marketers build trust and loyalty through customer reviews. Its AI-driven Review Insights tool enables marketers to identify growth areas from negative feedback, whereas its Image Generator tool lets them enhance social media engagement.
Sprinklr is a unified customer experience platform (CXM), offering AI-powered feedback management capabilities with its flagship product: Sprinklr Surveys. It integrates solicited customer feedback with unified-CXM data, enabling brands to derive meaningful, actionable insights. Utilising its genAI-powered survey builder, marketers can create conversational surveys to streamline their NPS strategies.
Salesforce is a comprehensive customer-oriented technology provider offering a feedback management suite. Salesforce’s survey responses help marketers create personalised surveys based on their existing customers’ data. Some of the supported applications of its feedback management platform are genAI-powered survey form development and sentiment-insights-based survey collections.
QuestionPro is an online feedback software provider, offering ready-made survey templates to businesses across 40+ countries. Leveraging the capabilities of its customer satisfaction templates, advertisers and marketers can create and gather tailored questions.
Qualtrics is an all-in-one customer experience solution provider, offering website & app feedback tools for organisations to collect customer feedback efficiently. Its digital experience analytics capabilities combined with DXA integrations, bring together verbal and behavioural data for in-depth analysis of user feedback.
HubSpot is a one-stop marketing platform, providing customer feedback software under its Service Hub offerings. Its pre-built APIs include net promote score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys, allowing marketers to strengthen their customer loyalty strategy.
Medallia is a comprehensive platform, enabling marketers to capture feedback from all customer touch points. Some of its popular feedback management software capabilities include Sense360 for analysing consumer spending, Medallia Video to automatically extract meaningful insights from customer’s feedbacks and Agile Research for creating branded surveys in real-time.
Zeotap lets brands integrate, unify, segment and orchestrate customer data, fostering a cookieless future. It offers a “Non-Customer Entity Data” feature that helps marketers to integrate both customer and non-customer entity data.
Twilio provides, Twilio Segment, an AI-powered CDP, enabling marketers to streamline their personalised customer engagement journeys. It brings together clean, consented customer data for real-time insights with 450+ pre-built connectors.
Syntasa provides data-ready CDP capabilities, equipping marketers with essential tools to prepare their customer data. It offers real-time sentiment analytics capabilities, helping enterprises derive behavioural insights from unified user profiles to foster hyper-personalised experiences.
SAP is a company-wide customer data management platform, helping marketers improve engagement, conversion, and retention. It offers a genAI-powered data model, enabling enterprises to unify their B2B and B2C customers’ profiles to reach their personalisation goals.
Oracle is a global database management company, providing CDP solutions, under its flagship product: Oracle Unity. Its AI-powered models enable marketers to create hyper-personsalised campaigns with predictive insights by streamlining real-time customer data from heterogeneous sources.
Growthloop is a composable CDP platform, allowing marketing and sales team to action their data at scale. It offers GrowthLoop Audience Builder, enabling marketers to initiate their lead generation functions.
Adobe Experience Cloud offers a real-time CDP, letting users create high-value audience segments for B2C and B2B use cases across their marketing funnel. It follows a cookieless marketing approach to automatically unify customer data across various online and offline channels in real-time.
ActionIQ is a composable CDP platform that offers audience segmentation, acquisition marketing, and Customer 360 capabilities. It integrates analytical tools, enabling marketers to collect and analyse their first-party customer data at scale.
Zoho CRM leverages automation and comprehensive analytics to empower any sales team, fostering stronger customer loyalty. Ideal for both small businesses and enterprises, this software enables enhanced productivity and tailored solutions through predictive intelligence.
Zendesk offers Zendesk Sell, an easy-to-deploy CRM platform that is simple to deploy and navigate, catering to businesses of any scale. Its mobile-friendly Sell app has the functionalities of geolocation, helping sales and marketing teams. Offering an all-in-one CRM platform, organisations can implement use cases like prospecting, engagement, lead generation and communication capabilities.
SugarCRM is a global CRM software provider, helping marketing, sales, and service teams improve efficiency through automation, data, and intelligence in near real-time. It offers Sugar Market, an all-in-one marketing automation platform that helps marketers to automate their campaign with higher ROI.
Salesforce is a one-stop sales and support CRM software that regularly updates customer records, tracks emails and calls, and creates organised support processes for quicker customer responses. Its simple and scalable infrastructure is ideal for businesses of all sizes.
Pipedrive stands out with its emphasis on automation, tailorability, and seamless integration. Purposefully built to enhance the efficiency and productivity of sales professionals, this CRM solution has an intuitive setup and robust capabilities. It facilitates lead generation, comprehensive sales analytics, and seamless business expansion.
Oracle NetSuite CRM, a component of Oracle’s business software suite, is for all midsize and booming businesses that want a comprehensive, integrated CRM solution with ERP capabilities. Using it, customers and partners can directly interact with the platform, freeing the additional work load for their sales team.
Microsoft Dynamics 365 Sales represents a robust cloud-based CRM solution brimming with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring and sentiment analysis.
Less Annoying is a CRM software that utilises a straightforward search feature within its contact management system, making it easy to track contacts. It is ideal for small-sized businesses and offers a highly intuitive and user-friendly interface.
Insightly offers CRM software solutions for enterprises looking to understand their audience data across various marketing functions. It integrates seamlessly with third-party apps, streamlining workflow automation, including bulk emailing and report generation.
HubSpot’s sleek dashboard with consolidated CRM tools simplify complex customer data, further transforming it into meaningful insights. Complementing typical CRM functionalities, HubSpot provides tailored options, including conversation intelligence and email monitoring.
Apptivo delivers adaptable and web-based CRM solutions, enabling marketing and sales teams to streamline all customer service requirements across various devices and browsers. Despite its focused feature set, it encompasses over 65 interconnected applications alongside a robust sales pipeline management tool, ensuring efficient tracking of potential leads without any downtime.
Sitecore offers composable cloud solutions with its flagship products, Sitecore Experience Platform(XP) and Sitecore Experience Manager (XM). They help marketers to overcome scalability challenges. Some of its features include intuitive visual editing, headless delivery, marketing automation, scalable personalisation, data and machine learning capabilities.
Salesforce Experience Cloud is a platform that helps enterprises link clients, partners, and employees to securely exchange information and documents. Built on its Customer 360 platform, Salesforce’s DXP ensures seamless integration with any solution in the Salesforce ecosystem.
Oracle Cloud offers a comprehensive suite of platform-based marketing automation solutions for personalised B2B and B2C automation campaigns. Some of its featured products are Eloqua Marketing Automation, CrowdTwist Loyalty and Engagement, and Unity Customer Data Platform.
Optimizely is a digital experience platform (DXP) provider that offers Optimizely One, an easy-to-use and fully integrated suite. It provides a single, unified workflow with thoughtfully embedded AI and machine-learning algorithms, accelerating work across the entire marketing lifecycle.
OpenText offers a cloud-native, scalable platform for enterprises to streamline their marketing functions. It provides fully composable content management, digital asset management, creative workflows, personalisation, targeting and customer data technologies in one place, ensuring a holistic approach to B2B, B2E and B2C experiences.
Neptune DXP is a PaaS(Platform-as-a-Service) provider, helping marketing teams build custom apps based on modular, reusable application building blocks. The company offers flexible environments to businesses across different verticals, further providing personalised digital solutions at scale.
Magnolia is a composable DXP that comes with no-code connector packs and low-code micro-frameworks for third-party integrations. It also offers an open-source version alongside its commercial plans enabling enterprises to build tailored use cases.
Liferay DXP helps marketers deliver personalised and connected digital experiences across a broad range of channels, including customer portals, websites, intranets, mobile apps, and connected devices. It offers intuitive CMS, user analytics, and site management tools that businesses need to launch, test and optimise digital experiences for faster go-to-market.
Powered by IBM Consulting, IBM iX offers a composable DXP, providing a comprehensive solution to make enterprises’ systems future-ready. Utilising its data-driven insights and intelligent workflows, marketers can design and deliver human-centred experiences across the customer lifecycle.
HCL Digital Experience (DX), forms part of a wider HCL Customer Experience (CX) product portfolio, offering core capabilities such as content management, DAM, CDP called Signals, and low-code application development. It provides services in government, life sciences, insurance, financial services, and other verticals.
Contentstack is a headless CMS and Composable Digital Experience Platform (DXP) solution provider that helps marketers gain a competitive edge. It recently launched into Google Cloud Marketplace, and is also available on Microsoft Azure and AWS. It seamlessly enables mid-market brands to adopt its omnichannel campaign engine to drive higher conversions and sales.
Bloomreach Commerce Experience Cloud provides businesses an edge with its modular capabilities: Content Management System (CMS), Discovery features for search and merchandising optimisation, and Engagement tools such as Customer Data Platforms (CDP) for personalisation and analytics.
Adobe Experience Cloud offers a comprehensive set of services specifically designed to address the day-to-day requirements for personalised customer experience at scale. Its platform helps manage different digital content and assets to improve customer satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage.
Acquia offers DXP solutions, comprising of two main elements: Acquia Drupal Cloud and Acquia Marketing Cloud. It can be accessed in both platform-as-a-service (PaaS) and software-as-a-service (SaaS) with additional components such as Site Factory for multisite management, digital asset management (DAM), CDP, personalisation, and Campaign Studio.