GEOSA Partners with Avaya
Partnering with Avaya will allow GEOSA to leverage their expertise in creating an advanced customer care solution, ensuring that citizen requests are addressed promptly.
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The General Authority for Survey and Geospatial Information (GEOSA) in Saudi Arabia has announced a strategic partnership with Avaya, a global customer experience solutions company, as it seeks to invest more heavily into customer care.
Abdul Fattah bin Ali Al-Shaqrawi, CIO at the General Authority for Survey and Geospatial Information, said, “At GEOSA, we are dedicated to employing the best technologies and adopting world-class business practices to fulfil our vital mandate. Partnering with Avaya allows us to leverage their expertise in creating an advanced customer care solution, ensuring that citizen requests are addressed promptly and efficiently.”
Zouheir Diab, Managing Director – Saudi Arabia, Avaya, said, “GEOSA’s investment in enhancing customer experience is a fantastic example of the rapid transformation we’re seeing across Saudi Arabia. Avaya is proud to support this evolution and contribute to the success of GEOSA’s crucial mission.”
The core of this transformation lies in GEOSA’s plan to establish an all-new contact center, powered by Avaya technology and seamlessly integrated with an advanced Customer Relationship Management (CRM) solution. In line with the Saudi Vision 2030, the move is part of ongoing efforts to modernise and elevate citizen experiences.
The new contact centre will serve as a centralised hub for citizens to raise requests, file complaints, and access information about GEOSA’s services across a variety of communication channels.
