Customer Experience (CX)

Sprinklr and Tech Mahindra's expanded partnership will deliver a comprehensive omnichannel customer service platform to enterprises.

During the Spring Sale, buyers can use payments platform Klarna or Wire Transfer (T/T) to receive even more discounts on the whole order.

By hosting data in Saudi Arabia, Sprinklr aims to enable customer compliance with security, privacy, and governance regulations in the region.

This collaboration will offer passengers expanded access to a broad array of destinations throughout the UK and Ireland, in addition to extending Qatar Airways' global reach including Africa, Asia, Australia, the Middle East, and New Zealand.

Made in partnership with VML Thailand, the Spicy Relief Hotline is KFC Thailand’s creative take on captivating the attention of spicy enthusiasts across the nation with their ‘Kai Jai Ded' menu.

Through leveraging Akinon on AWS, customers will be able to meet spending commitments and acquire Akinon solutions, such as Akinon Commerce and Akinon Seller Centre. 

Mai Momani, Invest Bank's Head of Client Experience discusses how to leverage data, prioritise CX, and build a loyal customer base.

Through this partnership, Carro will be working towards expanding Beyond Cars’ network of partnerships, and further develop ancillary services across insurtech, financing and aftersales in Hong Kong.

Developing explainable AI models is crucial for maintaining trust and accountability, says Dr Jelena Janjusevic. AI models, which are seen as "black boxes," lack transparency, which is a big challenge in banking, where decisions must be explained to customers and regulators.

Partnering with Avaya will allow GEOSA to leverage their expertise in creating an advanced customer care solution, ensuring that citizen requests are addressed promptly.