customer engagement

The book introduces customer service leaders to a simple framework that cultivates loyalty through engaging, tailor-made customer experiences.

With MoEngage, Deem Finance is committed to providing a more connected, responsive, and rewarding experience for all its users.

Braze is launching a free trial of its customer engagement platform, giving brands of all sizes the opportunity to experience Braze firsthand with access for 14 days.

This initiative is part of Gulf Oil’s broader digital transformation strategy, aiming to leverage data-driven insights to foster deeper customer relationships and streamline operations.

CASE STUDY : foundit’s recruitment platform was 18 months in the making. Every person on the office floor — and across offices — was involved, united with a single purpose: to deliver a product that reimagines hiring. This shared sense of purpose had laid the foundation for the campaign.

This collaboration aims to accelerate PIL’s digital transformation initiative and create a positive impact for its key stakeholders across the shipping and logistics ecosystem.

With Vonage Fusion, SCCU is leveraging a common, flexible platform where these solutions can work in harmony across various departments. 

How can brands form a continuous customer loop? Jason Smith, VP of MoEngage Europe, emphasises the importance of understanding customer behaviour, leveraging data insights so customers are not only delighted but moved to become advocates.

“Balancing the utility of AI with user privacy would be interesting to see in the coming times,” says Ishan Singh, Director of Engagement and Retention at OSN+, talking about changing consumer expectations in the streaming industry.

WPP will provide input on the Braze product roadmap and clients will gain early access to alpha and beta products along with customised solutions. WPP has partnered with Braze, a customer engagement platform provider, to focus on joint integrations and solution development to help companies leverage first-party data to create personalised engagement and drive customer […]