ChatGPT

In business applications, it can answer customers’ questions more widely, naturally, and humanely.  Infobird, a provider of AI-powered customer engagement solutions,  announced that it has recently integrated ChatGPT to upgrade its artificial intelligence customer service system.  During this ChatGPT integration, Infobird obtained industry-specific knowledge and common sense responses through fine-tuning the model training and asking […]

The Sensely natural language processing engine allows members to perform common tasks, such as adding dependents, initiating claims, and locating care. Sensely has integrated ChatGPT into its Front Door Navigator conversational application to help insurance policyholders get their most pressing questions answered intuitively. Featuring pre-built, targeted intents for consumer insurance applications, the Sensely natural language […]

Bloomreach Content can generate ideas, write articles, proofread content, and further personalisation efforts using data from the CMS to tailor content for individual users. Bloomreach has integrated OpenAI’s ChatGPT with Bloomreach Content, its headless content management solution (CMS).  Through the Bloomreach Content marketplace, businesses can now install OpenAI’s ChatGPT Text Generator, an artificial intelligence-powered writing […]

IntelePeer’s SmartAgent helps businesses increase automation, manage spikes in call capacity, avoid compliance issues and minimise average handle time. IntelePeer, a communications automation platform provider, has added ChatGPT to its SmartAgent solution for contact centres. SmartAgent will now leverage ChatGPT alongside other solutions, like IBM Watson, Google Dialogflow, and AWS Lex, to help businesses enhance […]

Learn how AI and automation transform customer service, improve agent productivity, reduce support volume, and increase customer happiness.

OpenFortune provides a timely opportunity for advertisers to engage with consumers in an emotionally engaging manner. OpenFortune, a platform that delivers creative advertising via fortune cookies at 47,000 restaurants in the US, has announced a transformational shift in their content creation strategy by embracing OpenAI’s ChatGPT for writing fortune messages.  This move will enable OpenFortune […]

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.  Meta Rolls Out AI-Driven Brand Safety And Verification Tools […]

Botify’s enhanced capabilities will provide a deeper level of analysis and insight to uncover new opportunities and optimise content. Botify, providers of a performance marketing platform for organic search, has launched Botify Assist, a collection of ChatGPT-powered tools to provide additional insight and content recommendations for greater organic search impact. Botify’s enhanced capabilities will provide […]

Sendbird is also harnessing ChatGPT to offer live agents advanced tools that enhance their performance within their existing workflows. Sendbird, a provider of conversations platforms for mobile apps, has integrated with Salesforce Service Cloud. Sendbird’s Salesforce Connector allows businesses to extend Salesforce Service Cloud capabilities to deliver live chat support experience to customers directly within […]

Aprimo flags all content that is AI-influenced and routes AI-influenced content through specific policies and approvals. Aprimo, a provider of digital asset management and marketing resource management solutions, has integrated OpenAI’s ChatGPT technology through Microsoft Azure OpenAI Service to improve its content operations platform. Aprimo now enables customers to opt in to generative AI features […]