Balto

Balto, a real-time guidance platform for contact centres, announced it is launching its suite of conversation excellence solutions on Talkdesk AppConnect. It empowers businesses to seamlessly combine real-time guidance, real-Time coaching, and real-time QA with their existing Talkdesk CX Cloud solution. “Talkdesk has built a top-tier marketplace for contact centres to find AI solutions that […]

Balto has released its next generation of intent-based conversational dialogue models, raising the bar in conversational guidance capability, and reaffirming the company’s reputation as the premier real-time guidance platform for contact centres. Using state-of-the-art deep learning techniques, Balto’s conversational dialogue modelling has been the gold standard for AI-powered real-time guidance during calls. With the latest […]