B2C firms

Observe.AI, a provider of workforce platforms for contact centres, launched High-Volume Sales, a sales enablement product for B2C organisations. By delivering complete visibility into 100 per cent of customer interactions, Observe.AI allows sales teams to pinpoint and amplify winning behaviours across their organisations; enforce script adoption, conversational flow, and protocol adherence; and gain real-time insights […]

Experience Management (XM) provider and creator of the XM category Qualtrics,  announced the launch of new solutions to help B2B and B2C firms accelerate innovation across their digital channels. Expanding upon the catalogue of digital solutions already released this year, these out-of-the-box solutions enable digital teams to quickly and effectively design and optimise the web […]