AskNicely

AskNicely, a provider of customer experience software, has launched a free CX benchmark program for service businesses. Beginning with a quick set of questions, an AskNicely CX expert delivers a personalised analysis to service business leaders based on results from the AskNicely 2022 State of Frontline Study revealing where they stand against CX leaders and […]

Customer feedback has always been the top priority, even in the early days firms utilised post asking the consumers for their opinions. About 90 per cent of customers are influenced by positive reviews when buying a product. This means customers form a positive perception of brands that are proactive in collecting feedback. It reassures them […]