ASA

For many years now, social media influencers and online content creators have been somewhat forced to disclose whether the posts they are sharing are in fact a paid-for advertorial or not.  Just as we see on television and in magazines, it is clear what is an ad, and what is not – so why should […]

Promises to deliver automation that will reduce average handling times (AHT), improve average speed of answer (ASA) rates, more calls handled per agent, decreased agent turnover, and reduce operating expenses. Blue Prism announced the availability of Blue Prism Service Assist on Amazon Web Services (AWS) – a comprehensive, no-code, intelligent automation contact center solution that […]