These integrations will allow enterprises to improve customer experience and reduce illegal call spoofing First Orion, a provider of branded communication solutions for businesses, has integrated with Amazon Connect, Amazon Web Services’ omnichannel cloud contact centre platform. Amazon Connect contact centres can now use First Orion’s INFORM Paired branded calling and advanced brand spoof mitigation […]
Advertising technology provider The Trade Desk has introduced Galileo for advertiser first-party customer data activation to optimise media buys across all digital media while measuring results and business outcomes. Galileo works with new cross-channel identity solutions, including Unified ID 2.0 (UID2), which the majority of The Trade Desk’s data and publishing partners have embraced. “We […]
With only a few days left until the Middle East’s biggest marketing technology summit – Vibe Martech Fest. The fourth edition of VMF ME will take place on September 06 and 07, 2022. The summit will cover a wide range of topics such as building a Martech Stack, delivering stellar customer experiences, omnichannel transformation and […]
Cube Dev, the open source company behind the Cube headless BI platform, announced an updated API that makes its consistent data definitions accessible to users of every major business intelligence application. Thousands of companies from startups to Fortune 500 enterprises have built data stacks that use cloud data warehouses for data storage, Cube for accessing […]
As global travel starts a return to pre-pandemic volume, competition for guest loyalty will be greater than ever. Here is how travel is looking at technology partnerships to maximise value and returns It’s time for bold moves. Last week, Expedia Group announced a new technology platform to provide the underlying online infrastructure for other companies […]
Creatio, a vendor of one platform to automate industry workflows and CRM with no code and a maximum degree of freedom, has expanded its go-to-market relationship with Amazon Web Services (AWS). Customers can now procure Sales Creatio through the AWS Marketplace to automate sales processes of any type with no code and maximum degree of […]
Salesforce recently added several services, field service, and marketing cloud features, including artificial intelligence-powered conversational intelligence, mobile augmented reality, and customer data platform innovations. Service Cloud innovations include New Service Cloud Voice telephony partners that give customers more choice in using Service Cloud Voice and enable AI for their teams. Salesforce partners will introduce telephony […]
Mindtickle, a provider of sales readiness solutions, has expanded its collaboration with Amazon Web Services (AWS), joining the AWS Independent Software Vendor (ISV) Accelerate Program and listing the Mindtickle Sales Readiness Platform in AWS Marketplace. “The AWS ISV Accelerate Program enables greater reach into the AWS customer base and strengthens commitment. AWS ISVs have earned […]
Bavard is helping businesses build their brand with conversational AI that supports, engages, and converts customers around the clock. Bavard, a conversational AI provider that offers businesses a better way to support and engage customers, has announced many enhancements to its platform, including now being powered by Amazon Web Services (AWS). Bavard made the decision […]
Atento, a CRM and business process outsourcing services provider, has launched Xtrabot, an automated omnichannel solution for remote customer services. Atento estimates that approximately half of the volume handled by standard remote customer service functions consists of repetitive and/or simple interactions that can be automated and processed by Xtrabot. With Xtrabot, customer telephone requests can […]
