Integration delivers powerful Self-service and Assist resolution capabilities for Zendesk customers, reducing operating costs while delivering exceptional CSAT Aisera, the AI-driven service experience platform for automated customer experiences (CX), announced that its solutions are available as a new app integration on Zendesk’s Sunshine Conversations Marketplaces. Zendesk and Aisera will collaborate on use cases across Customer […]
Aisera, providers of an artificial intelligence-driven service experience platform for automated customer experiences, has made its solutions available as a new app integration on Zendesk’s Sunshine Conversations Marketplaces. Zendesk and Aisera will collaborate on use cases across customer service, support, sales, marketing, and e-commerce. Zendesk customers will have access to Aisera’s AI and automation platform […]
Aisera, provider of an artificial intelligence service management platform, has launched Ticket AI to automate and scale support organisations using existing ticketing systems. Ticket AI continuously learns to empower agents by recommending similar tickets or cases, knowledge articles, and next-best actions to speed the resolution process. Through a thorough analysis of live agent conversations, Ticket […]
Aisera announced that it has significantly enhanced its Customer Service & Customer Experience (CX) solutions. The company has expanded the AISM platform to fortify Customer Service and CX products with comprehensive Revenue Acceleration, Billing, Subscriptions, Customer Support, and other business processes automation. This expansion augments and improves the entire Customer Experience—delivering deeper Customer Intelligence and […]
