Spitch Launches Omnichannel Platform
Deploying and managing the Spitch Knowledge Base has become even easier thanks to the low-code/no-code product philosophy Solutions provider Spitch.ai updated its omnichannel conversational AI platform. The Spitch.ai Knowledge Base (KB) has been integrated with the company’s Virtual Assistant technology. Spitch.ai’s Speech Analytics (SA) also includes advanced reporting and business intelligence tools. Other updates include […]
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Deploying and managing the Spitch Knowledge Base has become even easier thanks to the low-code/no-code product philosophy
Solutions provider Spitch.ai updated its omnichannel conversational AI platform.
The Spitch.ai Knowledge Base (KB) has been integrated with the company’s Virtual Assistant technology. Spitch.ai’s Speech Analytics (SA) also includes advanced reporting and business intelligence tools.
Other updates include multiparty conversation support for Speech Analytics for conference calls and calls transferred between agents in contact centres. Sentiment scoring, diarization, natural language processing, and summarisation features are now available.
“Deploying and managing the Spitch Knowledge Base has become even easier thanks to our low-code/no-code product philosophy as well as drag-and-drop user UI construction,” said Piergiorgio Vittori president and CEO of Spitch US, in a statement. “Minimal involvement, if any, of customer IT resources are required to get up and to run. Our tiered structure of the new Knowledge Base product, including Tier 1 functionalities free of charge supplied with all the new Virtual Assistants implementations, makes smart business sense for customers with various needs.”
With this update, FAQ content in the Knowledge Base can generate automatic replies to customer queries, use the KB in Agent Prompt mode, generate calendar prompts, and add fuzzy search results for virtual assistants to provide answers even when intents have been recognised with low confidence/probability.
