Soul Machines Unveils Digital Workforce

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Soul Machines has announced the launch of Digital Workforce, a product designed to empower large enterprises with the most lifelike, intelligent and secure AI-powered digital workers. 

This new platform is purpose-built to address the complex needs of enterprise businesses seeking to implement and deploy advanced AI across their organisations.

Building on Soul Machines’ established expertise in developing real-time, interactive digital people, Digital Workforce marks a leap beyond traditional digital worker solutions. 

Unlike rudimentary chatbots or voice agents, this platform offers a truly nuanced, human-like, face-to-face experience that fundamentally redefines how businesses will deploy and interact with AI. 

It’s a comprehensive approach that provides an adaptable and transformative solution that meets the demands of the modern workplace.

Digital Workforce stands apart by delivering highly engaging digital workers that look and respond like real humans, and can see, listen and even empathise. 

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This unique capability pairs with intelligent orchestration across the entire AI stack, including large language models (LLMs), intricate workflows, autonomous agents, and sensitive private data, ensuring that organisations can confidently integrate digital workers into their operations.

“The launch of Digital Workforce marks a pivotal moment for Soul Machines and for enterprises looking to truly transform their operations with AI,” said Darren Wilson, Chief Product Officer at Soul Machines. 

“We’ve listened to our enterprise customers and built a product that directly addresses their critical requirements for security, intelligent orchestration, and seamless integration of AI across their entire technology landscape.”

“Digital Workforce is not just about automation; it’s about deploying intelligent, empathetic digital workers that understand context, interact naturally, and deliver tangible business outcomes at scale.”

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While AI is booming, the AI experience across large enterprise organisations is often broken. AI promised productivity, but workers are still drowning; and the market is flooded with disconnected AI tools. But even more importantly, AI lacks human connection.

Digital Workforce integrates the advanced capabilities of Soul Machines’ Experiential AI Agents with enterprise-grade features, enabling businesses to:

• Deploy Empathetic and Engaging Digital Workers: Leverage Soul Machines’ patented Digital Brain technology to create human-like AI agents that foster genuine trust and improve user adoption through natural, multimodal interactions.
• Intelligently Orchestrate the Entire AI Stack: Seamlessly coordinate LLMs, complex workflows, autonomous agents, and private data sources to deliver highly sophisticated and responsive digital workers.
• Integrate Effortlessly with Existing Systems: Build on the foundation of prior integrations with workflow automation tools and platforms like Zapier, ServiceNow and Salesforce, ensuring smooth deployment within an enterprise’s existing IT infrastructure.
• Ensure High-Level Enterprise Security: Implement and deploy digital workers with confidence, leveraging advanced security protocols designed to protect sensitive enterprise data and systems.

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• Drive Scalable Automation and Efficiency: Automate a wide range of tasks across critical business functions, from customer experience and human resources to sales, freeing up human talent for more strategic initiatives.

Digital Workforce provides ready-to-deploy digital workers across a range of enterprise use cases, including the following:

• Customer Experience (CX): Trigger face-to-face, empathetic, AI conversations in real time for support inquiries from any connected channel, automatically capturing sentiment and providing detailed summaries.
• Human Resources (HR): Deploy digital interviewers, onboarding agents or performance coaches, triggered by HR platform events, guiding users through processes and automatically updating HR systems with completed information.
• Sales: Engage with leads from various marketing platforms, capturing key information and seamlessly updating CRM systems.
• Healthcare: Provide a range of in-demand roles, including clinical trial onboarding specialist, appointment scheduler, prescription educator or billing administrator – these roles fill current job gaps, provide more supportive patient care and drive more administrative efficiency.

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