IntelePeer Introduces Next Generation Agentic AI
IntelePeer’s next-generation agentic AI builds on the company’s full-stack platform and proprietary voice network, linking AI systems with live agents.
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IntelePeer has introduced next-generation agentic AI capabilities that can be delivered from the IntelePeer AI Hub. With conversational capabilities, IntelePeer’s new release of its AI Hub lets users build, test and implement agentic AI solutions, reducing time-to-market and simplifying deployment with an enterprise-grade voice AI solution.
IntelePeer’s next-generation agentic AI is capable of completing complex tasks and achieving self-serve rates of 90%+ with no to minimal human intervention. Coupled with IntelePeer’s next-generation voice capabilities and SmartAnalytics, the AI Hub sets a new standard for how organisations can deploy voice-enabled agentic AI at scale.
“The incorporation of next-generation agentic AI into our AI Hub marks a major step forward for how IntelePeer delivers engaging and life-like conversational AI agents to our customers,” said Frank Fawzi, IntelePeer CEO.
“As the market seeks solutions that go beyond basic informational requests and limited FAQs, the AI Hub addresses the growing demand for robust, flexible conversational AI agents that deliver tangible business outcomes and reduce operational costs while improving customer satisfaction.
“When creating this improved version of agentic AI, our team took a holistic approach to ensure we stand apart from the fragmented solutions on the market today with integrated voice capabilities and end-to-end analytics that other providers can’t deliver on.”
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IntelePeer’s next-generation agentic AI builds on the company’s full-stack platform and proprietary voice network, linking AI systems with live agents. When used alongside IntelePeer’s SmartAnalytics solution, it provides visibility into customer interactions, helping businesses identify issues, streamline communication, and enhance overall performance.
IntelePeer’s conversational AI Hub handles complex customer queries with minimal human involvement. It uses advanced workflows and policy guardrails to engage callers and resolve issues efficiently. New features include improved context handling and AI-driven task management with decision logic.
“IntelePeer’s AI Hub is raising the bar with its ability to rapidly deploy agentic AI solutions that are both scalable and deeply integrated. The addition of autonomous task management and SmartAnalytics provides brands with the tools to understand, optimise, and continually refine customer interactions—delivering real, and real-time, business value,” said Ian Jacobs, Vice President and Lead Analyst, Opus Research.
“IntelePeer has a rich legacy of innovation and our commitment to harness the latest AI technologies ensures that we’re delivering outcomes-based solutions that deliver immediate and measurable ROI for our customers.”
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