IntelePeer

Through analytics, customers can evaluate contained calls completed by IntelePeer and determine how much they saved using IntelePeer's AI-powered virtual SmartAgents rather than a live agent.

IntelePeer’s SmartAgent helps businesses increase automation, manage spikes in call capacity, avoid compliance issues and minimise average handle time. IntelePeer, a communications automation platform provider, has added ChatGPT to its SmartAgent solution for contact centres. SmartAgent will now leverage ChatGPT alongside other solutions, like IBM Watson, Google Dialogflow, and AWS Lex, to help businesses enhance […]