Aramex And what3words Partner To Enhances Last-Mile Delivery

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Aramex, a global provider of comprehensive logistics and transportation solutions; and innovative geolocation technology, what3words; partnership is set to improve the last-mile delivery process through an improved and accurate addressing system.

As part of the Company’s plans to further enhance the efficiency of its last-mile delivery, Aramex has integrated what3words into its retail application programming interface (API) platform.

The integration enables regional eCommerce businesses to give their customers the option to have their packages accurately delivered to any what3words address across the region. It’s simple for retailers to add a what3words address field to checkout pages, allowing it to be passed to Aramex couriers. The integration supports regional SMEs looking to optimise customer experiences and ensure accurate and efficient deliveries.

Alaa Saoudi, Chief Operating Officer – Express at Aramex, said: “Aramex has been working closely with what3words since 2016 to optimise the crucial last mile of the delivery journey. In our efforts to help improve last mile delivery, we believe that by using what3words we will further enhance customer experience and enable a more frictionless delivery journey. Our longstanding partnership with what3words is a perfect example of our commitment to apply innovative technological solutions to boost efficiencies and enhance customer satisfaction and support the further development and growth of eCommerce in the region.”

Chris Sheldrick, Co-founder and CEO of what3words, said: “Using a what3words address makes it easy for people to say exactly where they want their packages, whether that is a specific building entrance, front door or side door, providing a seamless delivery experience for end customers and streamlining operations for couriers and retailers alike.”

what3words is revolutionising the way the world talks about location. It allows users, including Aramex couriers and customers, to find, share and navigate to precise locations anywhere in the world, and the technology is available in 50 languages, including Arabic. Aramex also continues to leverage on its digitally enabled solutions, including Aramex Fleet and Aramex Spot.