Alvaria, Zoom to Enhance Contact Centre Operations
The partnership will enhance contact centre operations and enable enterprises to adopt flexible, secure, and scalable solutions.
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Alvaria, a provider of compliance-first contact centre software, announced that it has teamed up with Zoom, a global provider of communication technology, to empower contact centres with innovative tools for enhancing customer engagement and operational efficiency.
Integrating Alvaria’s expertise in compliance-first outbound contact centre solutions with Zoom’s advanced communication capabilities, the partnership enables enterprises to adopt flexible, secure, and scalable solutions tailored to meet the needs of today’s dynamic customer engagement landscape, powered by the Alvaria Intelligence Platform (AIP).
“This collaboration opens new opportunities for enterprises to deliver seamless, compliant, and scalable customer interactions,” said Michael Judd, CEO of Alvaria. “By combining Alvaria’s industry-leading expertise in enterprise compliant outreach software with Zoom’s cutting-edge customer experience platform, we are providing businesses with the tools they need to succeed in today’s highly regulated environments.”
Key Benefits of the Collaboration
- Compliance-Focused Innovation: Maintain high compliance standards while optimising customer outreach strategies.
- Streamlined Multichannel Outbound Communication: Enable enterprises to enhance customer engagement through preview, progressive, and predictive campaign strategies.
- Flexible Integration Options: Businesses can leverage their preferred deployment platforms and benefit from seamless API integrations.
This collaboration is particularly valuable for industries such as financial services, healthcare, insurance, and telecommunications/media, where compliance and customer engagement are critical to success. By combining the strengths of both companies, the partnership enables enterprises to deliver meaningful customer interactions while meeting strict regulatory requirements.
“This partnership with Alvaria marks a significant milestone in Zoom’s commitment to serving enterprise customers globally with the most comprehensive contact centre solutions. By integrating Alvaria’s Outreach and capabilities, we are equipping our platform with a complete outbound strategy that solves critical enterprise needs. With Alvaria’s proven expertise, Zoom is uniquely positioned to address more outbound opportunities and confidently expand into the global enterprise market with robust, scalable, and compliant solutions,” said Chris Morrissey, Head of Zoom Contact Centre Sales & GTM
Alvaria continues its commitment to providing innovative, customisable solutions that enable businesses to enhance customer satisfaction, improve operational efficiency, and achieve compliance at scale.
