alby Unveils 4 New AI Agents
The AI agents learn what shoppers care about most in every conversation and share those insights to help marketers and merchandisers improve their experience and increase revenue.
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alby, the AI shopping agent trusted by ecommerce brands, has announced four new tools that change AI shopping assistants from basic Q&A chatbots into true shopping companions.
The new capabilities enable alby to guide shoppers like an experienced in-store associate, anticipating questions and concerns to provide confidence throughout the buying journey while capturing insights to optimise future experiences with the brand.
“Today’s shoppers expect personalised guidance and increasingly use AI agents to help them find what they need,” said Fayez Mohamood, CEO of Bluecore (alby’s Parent Company).
“These new features help retailers exceed these expectations with an AI agent that’s an expert in their products, brand language, and real-time shopper conversations. We’re moving from reactive chatbots to proactive shopping companions that preempt questions, give shoppers the confidence to buy, and take real action to drive purchases.”
The four new advancements—Product Advisor, Playbooks, In-Session Context, and Recommendations—enable deeper customer engagement, increased operational efficiency, and measurable revenue growth while giving brands unprecedented control over what their AI agent is able to do.
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“We’re excited to explore the new capabilities alby is announcing this launch week. At DXL, understanding and proactively meeting the needs of every customer is at the core of our strategy,” said Jim Reath, Chief Marketing Officer, DXL.
“With features like Product Advisor and In-Session Context, alby will empower us to create even deeper, more personalised connections that guide our customers through their shopping journey.”
“Bluecore and alby continue to be a strategic partner who not only bring innovative technology but actively contribute to the success of our business.”
Tiffany Zhou, Founder, Creative Director, OLEADA, said, “OLEADA is the premier workstyle brand that goes beyond business as usual: crafting thoughtfully engineered handbags that are as versatile and inspiring as the women who carry them. The new features from Alby fit right in with our approach.”
“We’re excited to see how Alby will simplify the shopping experience and go beyond business as usual, by helping our customers find the exact pieces to complement their WorkStyle.”
These features represent alby’s continued evolution from answering shopper questions to proactively and intelligently guiding them toward purchase decisions.
The AI agent learns what shoppers care about most in every conversation and shares those insights to help marketers and merchandisers improve their experience and increase revenue.
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