Cisco Launches Cisco IQ
Cisco IQ is an important step in realising Cisco's vision for agentic AI-led customer experience, where interactions are personalised, proactive, and predictive.
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Cisco has announced the launch of Cisco IQ, an AI-powered digital interface that brings real-time insights, on-demand assessments, troubleshooting and personalised learning, automation and agents from across professional services and support into one powerful experience.
Purpose-built for the AI era, where technology complexity can hinder essential operational agility, Cisco IQ brings together automation, AI intelligence, and decades of Cisco knowledge in a single digital experience, helping customers to plan, deploy, manage, secure, and optimise technology investments faster and easily.
Its proactive, predictive, and personalised features put customers a step ahead, helping them to reduce complexity, boost resiliency, and deliver measurable business outcomes.
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“Cisco IQ is our boldest step yet in reimagining how customers interact with Cisco — from planning and design to optimisation and transformation,” said Liz Centoni, Executive Vice President and Chief Customer Experience Officer, Cisco.
“With AI at its core, Cisco IQ doesn’t just react. It intelligently anticipates, personalises and transforms how you assess, deploy and operate, providing one connected experience to reduce complexity and empower IT teams to act with clarity and confidence.”
Turning Complexity into Clarity
In an era defined by rapid technology shifts and rising expectations, today’s IT teams face a high-stakes mix of challenges:
- Disjointed automation and fragmented visibility can leave teams firefighting across multiple tools, struggling with blind spots and missed signals.
- Services and support experiences are often complex and inconsistent, slowing resolution and consuming valuable bandwidth.
- A widening skills gap makes it harder to keep pace with innovation, while escalating demands for proactive, measurable outcomes can compound the strain.
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Together, these pressures create fertile ground for costly outages, security gaps, delayed implementations, and eroded trust. Put simply, yesterday’s service and support models are not designed to keep up with today’s AI-powered world.
Cisco IQ helps to address this reality by transforming services and support from reactive fixes to strategic, predictive enablers — helping to reduce operational friction and cognitive load and enable earlier intervention.
For customers, the result is a more resilient IT operation that can help focus resources on innovation and business transformation.
Cisco IQ is an important step in realising Cisco’s vision for agentic AI-led customer experience, where interactions are personalised, proactive, and predictive.
At a time when 92% of business and IT leaders say that the support and services provided by B2B technology vendors are becoming more important due to growing technological complexity, Cisco is forging a new standard for CX for the AI era.
From Firefighting to Foresight
Cisco IQ unlocks a new level of simplicity, resiliency and time to value, helping ensure trust and security via Cisco’s transparent AI architecture and human oversight by design.
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It helps IT teams to:
- Anticipate and prevent issues with on-demand assessments covering security advisories, configurations, compliance, regulatory, quantum readiness and custom checks.
- Simplify operations and provide dynamic, real-time visibility of the entire asset inventory with planning for the last day of support and lifecycle management.
- Accelerate resolution using AI-supported troubleshooting and streamlined case management.
- Benefit from hyper-personalised support with AI that adapts to each customer’s unique environment.
- Realise deployment flexibility — SaaS, on-prem tethered, or on-prem air-gapped — with the ability to integrate Cisco IQ into existing systems.
“Cisco IQ is more than a technology: it’s a shift in how IT delivers value in an AI-driven era. By reducing operational friction, lowering cognitive load, and enabling proactive action, Cisco IQ frees teams to focus on innovation and resilience rather than firefighting,” said Zeus Kerravala, Founder and Principal Analyst, ZK Research.
“This latest launch is another clear indication from Cisco that it intends to lead the way in agentic-led services.”
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Empowering partners to win in the AI era
With Cisco IQ, partners can address their customers needs across deployment modes and across the entire technology lifecycle. By equipping partners with advanced AI-powered capabilities, Cisco IQ can help them deliver more value to customers.
Together, Cisco and its partners can help customers reduce complexity, make better-informed decisions, and keep pace with change — turning technology management into a strategic driver of business success.
“It’s great to see Cisco leveraging AI and building out API stacks that enable partners to deliver even better outcomes for customers,” said John Tan, Chief Customer Officer, Data#3.
“Cisco IQ enhances the traditional services and support model into something that’s far more proactive and predictive, meaning we can help customers identify and solve issues before they impact operations, build digital resiliency, and optimise operations.”
“We’re excited to integrate Cisco IQ into our custom application stack to deliver the modern, proactive and hyper-personalised customer experience that organisations need today.”
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