Replacing legacy, menu-based interactive voice response and phone banking systems, Glia’s Voice GVAs allow callers to interact using natural language. Glia, a provider of digital customer service solutions, has added an artificial intelligence-powered voice banking feature and Secure Conversations, a solution that brings real-time service options to asynchronous secure messages, to its Glia Interaction Platform. […]
Jasper Brand Voice enables users to build memory banks that infuse their AI models with company and product facts, brand tones, and style guidelines specific to their companies. Jasper, a generative artificial intelligence platform provider, launched Jasper Brand Voice to make generative AI outputs less generic and more aligned with companies’ brand identities. Jasper Brand […]
The B2B solution enables users to target high-value audiences based on account lists and firmographic and persona-level data. StackAdapt, providers of a self-serve programmatic advertising platform, introduced a self-serve, in-platform B2B solution for account-based marketing targeting and measurement, It enables users to target high-value B2B audiences based on account lists and firmographic and persona-level data. […]
WFM Adapter for Microsoft Dynamics 365 Customer Service includes historical and real-time adherence data for voice, chat, and SMS interactions. TTEC Digital has introduced Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service, providing real-time visibility into workforce performance through Microsoft’s digital contact centre platform. The WFM Adapter for Microsoft Dynamics 365 Customer Service […]
The customer portal provides the end consumer with web-based access to the real-time status of all their jobs and businesses. Zuper, a solutions provider for field service organisations, has added a self-serve customer portal to its field service management solution. The customer portal provides the end consumer with web-based access to the real-time status of […]
TalkMeUp is a video practice and coaching platform that leverages artificial intelligence to provide comprehensive real-time analyses of speakers’ communication style and skill. TalkMeUp has added Live Meeting Analysis to its platform, expanding its feature set by monitoring and reporting on audience engagement, enthusiasm, and sentiment during video calls and meetings. TalkMeUp is a video […]
NTT Data Launch combines capabilities and technologies gained during the acquisitions of Nexient, Postlight, Umvel, and Vectorform. NTT DATA, a digital business and IT services provider, has unveiled Launch by NTT DATA to help organisations create digital experiences that drive customer engagement and growth. NTT Data Launch combines capabilities and technologies gained during the acquisitions […]
Users can add HG’s company-level insights and apply technology filters to audience segments within LinkedIn Campaign Manager. HG Insights, a provider of data-driven insights, has integrated its HG Platform with LinkedIn to enable users to leverage insights from the HG dataset within LinkedIn advertising campaigns. The HG Insights LinkedIn Connector allows users to create customised […]
Users can find people and companies to contact based on company website visits, find companies that closely match their ideal customer profiles, prioritise outreach targets, and craft custom emails. Clearbtit has launched a ChatGPT Plugin for marketing, sales, and business operations professionals. With this plugin, users can find people and companies to contact based on […]
Powerful new features give consumer goods brands instant, near real-time visibility into demand and inventory positions across their supply chain and retailer networks Alloy.ai, a software platform that helps consumer brands rapidly sense and adjust to changes in consumer demand and supply chain disruptions, announced the launch of new features that make it the first […]
