In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. Meta Rolls Out AI-Driven Brand Safety And Verification Tools […]
Khoros users can monitor, review, and respond to customer feedback they receive on Trustpilot as soon as it’s published through a single interface within Khoros Care. Khoros, a provider of digital customer engagement software and services, has integrated Khoros Care with review platform Trustpilot. Through this integration, Khoros users can monitor, review, and respond to […]
With iFOLIO PURLs, organisations can automate the creation and delivery of personalised links at scale, freeing up valuable time and resources. iFOLIO, a provider of personalised digital marketing, announced the launch of its PURLs product, now available to any organisation looking to up their digital game. With iFOLIO PURLs, organisations can automate the creation and […]
The product offerings will empower organisations to reach consumers across digital and social channels. Emplifi, a unified customer engagement platform provider, launched the Spring ’23 release of its Social Marketing, Commerce, and Service clouds with enhancements and workflow improvements to empower organisations to reach consumers across digital and social channels. The Spring ’23 product features […]
Cognizant and Microsoft will work together to build an integration roadmap between Cognizant’s TriZetto healthcare products with Microsoft Cloud for Healthcare. Cognizant announced an expansion of their long-standing healthcare collaboration with Microsoft, to give healthcare payers and providers easy access to cutting-edge technology solutions, streamlined claims management, and improved interoperability to optimise business operations and […]
Early beta testing of OpenAI solutions showcased potential to streamline contact centre operations. Calabrio has integrated its Calabrio ONE workforce management solution for contact centres with OpenAI’s ChatGPT and GPT-3, with GPT-4 also being evaluated. “Calabrio’s long-tenured research, customer collaboration, and partnerships with top-tier universities has established us as a pioneer in enterprise AI innovation […]
Customers can access video localisation services from directly within their video production workflows. 3Play Media, a media accessibility platform provider, has expanded its partnership with Brightcove, a streaming technology provider, to allow customers to access and order closed captioning, live captions, audio description, and video localisation services from directly within their video production workflows. “Accessibility […]
It allows enterprises to leverage existing investments, get a unified view of their contact centre data, and identify trends resulting in shortened time to value and a frictionless experience. TTEC, a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced that TTEC Digital is launching Optics for Google Contact Center […]
This dashboard allows users to efficiently consolidate, visualise, connect, and explore local social campaign data in real-time. Tiger Pistol, an advanced collaborative advertising platform, recently unveiled a new interactive reporting dashboard that empowers marketers to easily analyse location-based, social advertising campaign data. This dashboard allows users to efficiently consolidate, visualise, connect, and explore local social […]
The integrated solution lets mobile workers look up customer histories, propose and quote new work orders, and update sales pipelines. SugarCRM has partnered with Mobileforce, a provider of cloud-based configure/price/quote (CPQ) and field service management (FSM) solutions to offer a fully integrated quote-to-cash platform and empower field sales representatives and service technicians with all customer […]
