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SupportLogic, together with Gainsight, provides a holistic customer support health score by bringing AI-based customer signals from support cases directly into Gainsight.

The companies intend to establish an acceleration hub for generative AI that provides organisations with the technology and experience they need to scale Einstein GPT.

It allows CX leaders to bring raw data and statistics to life through reports that go beyond standard bar graphs, pie charts, and data tables. 

One of the tools is the Text Generator that uses natural language processing to analyse the brand voice for generating text accordingly.

Riverbed ACE DEM-as-a-service programme targeted to partners that serve small to medium enterprises.

Contentstack Marketplace’s apps allow users to extend the capability of Contentstack’s content management solution and customise its functionalities by easily integrating third-party platforms.

Revamped solution enhances Microsoft Teams with advanced telephony, better mobile experience, SMS, fax, integrations, and faster performance – no Teams Phone licence required.

Modern unified success service offerings provide faster time to value, mission-critical support, and increased user adoption to meet evolving customer needs

DV’s Universal Attention Segments are powered by machine learning and data from DV Authentic Attention.

It will work with Einstein GPT to unlock CRM and conversational data.