Kroger uses cutting-edge AI and data analytics to optimise daily work planning and enhance stores for customers Google Cloud and Deloitte announced a strategic collaboration with Kroger to help the grocery chain use cloud technologies to increase associate productivity across its nearly 2,800 stores nationwide. Kroger recently deployed a variety of Google Cloud data analytics, […]
The deal combines PartnerHero’s reputation for unparalleled quality with SupportOps’ expertise in CRM administration PartnerHero, an outsourced customer operations provider, announced that it has acquired SupportOps, a provider of CRM implementation and customer support automation services. PartnerHero will immediately begin offering Zendesk implementation and administration services through the SupportOps brand. Headquartered in the New York […]
The multi-year agreement spans US, Mexico and Poland markets, providing Netflix with linear and streaming audience data for a holistic view of media consumption behaviour Nielsen has announced an expansion of its relationship with Netflix, which includes a multi-year agreement to provide linear and streaming audience data across the US, Mexico and Poland. In the […]
Campaign Manager is a first-of-its-kind planning tool that gives marketers a holistic view of their campaigns in Mailchimp Intuit Mailchimp, the global leader in email marketing and automation, is launching Campaign Manager, a new way for marketers to plan, execute, and track their marketing campaigns across multiple channels—like email, text messaging, social media ads, and […]
Capacity, the AI-powered support automation platform, announced the acquisition of Textel, a cloud-based texting platform. With the acquisition, Capacity will enhance the end-user customer experience by expanding its capabilities to include AI-powered SMS business texting features. Text is rapidly becoming a vital element of the customer service experience and is being prioritised by businesses, with […]
The move to a cloud-based contact centre allows Apple FCU to evolve beyond basic, legacy telephony and a traditional on-premises mindset Talkdesk, Inc., a global cloud contact centre leader for customer-obsessed companies, is helping Virginia-based financial cooperative Apple Federal Credit Union deliver more personalised, caring, and friendly service using the Talkdesk Financial Services Experience Cloud™ […]
The plug-and-play solution delivers AI-powered shopping personalisation, boosting sales effectiveness and the long-term value of new subscriber engagements Actifai, a software-as-a-service provider delivering a first-of-its-kind AI-powered customer engagement platform, announced the launch of Actifai Digital. The end-to-end digital sales solution utilises AI and machine learning to guide broadband providers’ online shoppers to the right products […]
In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. McDonald’s USA Collaborates With Karen X Cheng For Lunar […]
New capabilities empower marketers to activate customer data and create deeper relationships with customers by deploying native, hyper-personalized SMS campaigns via Optimove’s multichannel hub Optimove, a customer-led marketing platform, announced the launch of OptiText, a native, personalised SMS tool, empowering marketers to utilise rich customer data to create, orchestrate, and measure hyper-personalised SMS campaigns at […]
Predictive AI text analytics model helps businesses identify what customers will do next to deepen the understanding of customer segments, regions, or markets InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced new and innovative capabilities to its award-winning XI Platform that enable organisations to deliver measurable business outcomes from customer experience (CX) initiatives. […]
