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Leveraging user-generated content, Cohora optimises customer engagement and behaviour. Cohora has opened its Brand Customer Network and engagement platform for businesses. Leveraging user-generated content, Cohora optimises customer engagement and behaviour and gives companies the means to offer customer-to-customer and brand-to-customer conversations to promote their brands and products and allow customers to play a unique role […]

The companies will leverage SpeechLogix’s advanced contact centre solution and CM.com’s omnichannel business messaging API. CM.com, a provider of conversational commerce solutions, is partnering with SpeechLogix, a provider of automated voice technology. Together, the companies will leverage SpeechLogix’s advanced contact centre solution and CM.com’s omnichannel business messaging API. The integration of CM.com’s API into SpeechLogix’s […]

The platform is powered by TesseractDB, CleverTap’s proprietary data engine, which is built for real time triggering and segmentation with high performance, low latency, and massive economies of scale.  CleverTap, an all-in-one customer engagement platform, unveiled CleverTap Gaming. It will go live in the summer of 2023. Through full player management, the latest offering will […]

The Merchandising Studio provides no-code automation tools, category-level analytics and discovery channel data to pinpoint optimisation opportunities, insights into customers’ online experiences. Algolia has launched Merchandising Studio, a no-code interface that uses Algolia’s artificial intelligence to help merchandisers enhance business outcomes in real time at every stage of the shopper journey. The Merchandising Studio provides […]

Sprinklr Service is an AI-powered CCaaS platform that enables agents to serve customers across digital, social, and voice channels.  Sprinklr launched the winter release (v. 18.2) of its unified customer experience management (Unified-CXM) platform with more than 650 new features and innovations for the four Sprinklr product suites, including 120 contact centre-as-a-service (CCaaS) features and […]

The new AI-powered features include AI Search built into ServiceNow Next Experience, uses AI and natural language processing to help service delivery workers find information faster. ServiceNow unveiled a major platform expansion with the Now Platform Utah release.  The latest version of the intelligent, end-to-end platform for digital transformation includes artificial intelligence-powered process mining with […]

One AI’s solution empowers companies to add capabilities like topic and action item extraction, follow-up reminders, summarising conversations, and detecting customer sentiment and emotion. One AI announced its artificial intelligence solution for CRM with multilingual AI capabilities to maximise lead conversion, enhance customer engagement, and increase their revenue. “It’s like having an additional 1,000 relentless, […]

This partnership combines the platforms of LexCheck and LinkSquares to help businesses accelerate the entire contract lifecycle from creation to renewal. LexCheck, a contract acceleration platform provider, is partnering with LinkSquares, providers of a contract management platform, to increase deal velocity with an integrated solution. This partnership combines the platforms of LexCheck and LinkSquares to […]

Since CallTrackingMetrics has integrations with tools like HubSpot, Google, and Salesforce, insights gathered from AskAI can be pushed to other platforms. CallTrackingMetrics, a conversation analytics company, launched AskAI, powered by Open AI’s ChatGPT to extract additional value from customer conversations. “As businesses face increasingly challenging economic times, it’s essential to find ways to work smarter, […]

Key benefits of the solution include independent, third-party reporting in the IAS Signal platform. Integral Ad Science (IAS), a provider of digital media quality solutions, today launched Viewability and Invalid Traffic verification for Netflix’s ad-supported plan to ensure advertising campaigns running on Netflix are delivered fraud-free and seen by real viewers. IAS’s independent, third-party ad […]