Infosys leveraged ServiceNow technology to build Infosys Live Operations, which integrates with legacy and digital environments for technology stack optimisation. Infosys, a provider of digital services and consulting, worked with ServiceNow, a digital workflow company, to launch the Infosys Live Operations platform, aimed at enhancing customer experiences for telecom providers. Infosys leveraged ServiceNow technology to […]
Simpleview Data Engine collects, standardises, and cleans data from across the internet and compiles it into a data warehouse. Simpleview launched Data Engine, a cloud-based business intelligence suite and data warehouse for destination marketing organisations (DMOs) that centralises reporting and data models and provides direct access to reports by industry experts. Simpleview Data Engine collects, […]
It enables enterprises to automate customer and employee experiences at scale with 60% reduction in their operational costs. Yellow.ai, a conversational AI provider, announced the launch of its Dynamic Automation Platform (DAP), powered by generative AI. It enables enterprises to automate customer and employee experiences at scale with 60% reduction in their operational costs. Raghu […]
Customer Portfolios’s Lifecycle Marketing platform generates customer profiles powered by a detailed understanding of customer segments and how much to invest by customer segment and marketing channel. Stirista, a marketing company, has acquired Customer Portfolios, a strategic lifecycle marketing provider, enhancing its customer acquisition marketing solutions by incorporating Customer Portfolios’ strategic lifecycle marketing insights focused […]
Cogito’s EX Score leverages human-centred signals to assess how contact centre agents will feel following daily customer interactions. Cogito, a provider of real-time coaching and guidance solutions, has launched Employee Experience (EX) Score, derived from a machine learning model built to assess contact centre employee experiences in customer interactions. Cogito’s EX Score leverages human-centred signals […]
FluentStream is also set to launch a Partner Portal for registering leads and creating quotes, monitoring customer onboarding progress, and gaining access to account case details. FluentStream, a cloud communications provider for small and midsize organisations, launched an iOS Admin App that lets users manage their FluentStream phone systems remotely. By using this new app, […]
Real-time and reliable cross-platform analytics help subscription businesses optimise recurring revenue streams. Recurly has added app management to its ;subscription management and billing platform, allowing users to sync subscription data from Apple App Store and Google Play into Recurly for cross-platform analytics and manage entitlements and revenue recognition across app stores and web. Real-time and […]
Sitecores fully-composable offering lets marketers build their own solutions by bringing their own AI to integrate with open application programming interfaces and configurable user interfaces. Sitecore, a provider of digital experience software, has integrated Open AI ChatGPT across its fully composable software solutions. This feature release, powered by Microsoft Azure OpenAI Service, will allow marketers […]
SARA can handle both positive and negative feedback in multiple languages and identifies positive reviews and recommends them for sharing on Google Business Profile and Facebook pages. SureCritic, providers of an online platform for business reviews and customer feedback, has launched Smart Automated Response Assistant (SARA), powered by artificial intelligence to provide automated responses to […]
The dashboarding features provide users with a customisable interface that displays key metrics and insights, allowing for better decision making and management of learning content. Xyleme, a provider of Component Content Management Systems (CCMS), announced the launch of Elevate, the newest module in their platform. The new product will add dashboard analytics, APIs, and rich […]
