Gulf Craft has announced a strategic digital transformation partnership with global technology company SAP, which will revolutionise the experience of its customers all over the world. The partnership will support the on-going expansion of Gulf Craft across the world. The digital transformation will include the implementation of new systems and processes that will drive the […]
Mashreq NEO, the full-service digital bank from Mashreq Bank, has announced that it will enable residents to conveniently open a bank account using facial recognition technology. The initiative, launched in collaboration with the UAE’s Ministry of Interior, leverages the ministry’s existing facial recognition verification system, which uses technology to validate and authenticate Rightful holders of […]
Facebook Inc’s Instagram said it is testing a feature to notify users of outages or technical issues directly on the photo-sharing app, days after two outages disrupted the social media giant’s services. On October 4, a six-hour long outage prevented the company’s 3.5 billion users from accessing its social media and messaging services, including WhatsApp, […]
Etihad Cargo, the cargo and logistics arm of the Etihad Aviation Group, has revamped its online portal to provide customers with a heightened and intuitive online experience. The new website includes the introduction of quicker booking processes and streamlined flows, a personalised dashboard, recommendations and dynamic pricing. Following customer feedback, the site also now incorporates […]
A recent survey from Replicant, a provider of AI-enabled automated customer contact centres, found that 91 per cent of consumers report they have experienced poor customer service in the last six months. To complicate things, the research suggests it’s not getting better, with one in three consumers saying customer service is worse than before the […]
Profound Commerce, an acquirer and operator of Amazon third-party businesses, announced it has secured $53 million in a combined equity and debt financing from Atalaya Capital Management LP, a private credit and special opportunities investment manager based in New York. The proceeds of the facility will be used to acquire additional eCommerce brands in keeping […]
Poshmark, Inc. social marketplace for new and secondhand styles announced that it has acquired Suede One, a platform that combines machine learning, computer vision and expert human review to virtually authenticate sneakers. This deal marks Poshmark’s first acquisition and reflects the company’s focus on strategic investments that drive continued platform innovation, accelerate growth in high-growth […]
Nexcess announced the addition of exclusive feature enhancements to StoreBuilder, an intelligent, no-code eCommerce solution. StoreBuilder leverages the power of WooCommerce, a fast-growing eCommerce platform for store owners and store creators. WooCommerce is an extension of the WordPress open source technology platform, which powers over 40 per cent of the Internet and an estimated 64 […]
TERRACEZ is disrupting the customer experience and business transformation space; helping businesses digitally transform, by automating repetitive tasks, unifying data-collection and analysis across omnichannel touchpoints, and empowering an insights-led superior customer experience using Microsoft Dynamics 365 solutions. Their signature Engage, Envision, Embrace (EEE) approach differentiates them in the Microsoft Dynamics 365 space, with this deep-dive […]
CSG has acquired DGIT Systems for enhanced quote and order capabilities to help communications service providers (CSPs) deliver 5G digital services. CSG provides customer engagement, revenue management and payment solutions. DGIT provides configuration, price and quote (CPQ), and order management solutions for the telecom industry. The combined solution gives CSPs the flexibility to innovate and […]
