Over the last year, Crocs has returned a whopping 200 per cent to investors and is rapidly closing in on a 2,000 per cent return over the last five years. Here’s a look at what they are doing right. In March 2020, Crocs launched a digital tool to customise shoes with Jibbitz charms. The Crocs […]
Widewail, a customer review and reputation management solutions provider, has added Invite Video to its Widewail Trust Marketing Platform. Building on the company’s SMS review generation technology, Invite Video helps marketing teams capture video testimonials from customers. “Word-of-mouth marketing has taken on a whole new shape with video playing a key role,” said Matt Murray, […]
Provectus, an artificial intelligence (AI) consultancy, has launched Crystal Engine to provide customer behaviour prediction and personalisation. The product is now in closed beta. Crystal Engine analyses customer-related data and serves a suite of use-cases, including the following: Customer churn prediction; Personalised recommendations; Next-best action; Conversion rate optimisation; Customer engagement prediction; and Customer journey insights. […]
Valuates Reports projects the global retail analytics market to reach $4.5 billion by 2027, up sharply from $2.5 billion in 2020, growing at a compound annual rate of 9 per cent. The report notes that growth in the retail analytics market will occur due to the growing eCommerce sector, digitisation of retail stores, and their […]
Aisera, provider of an artificial intelligence service management platform, has launched Ticket AI to automate and scale support organisations using existing ticketing systems. Ticket AI continuously learns to empower agents by recommending similar tickets or cases, knowledge articles, and next-best actions to speed the resolution process. Through a thorough analysis of live agent conversations, Ticket […]
Italian luxury sports car manufacturer Ferrari is moving into the blockchain industry by inking a partnership with Swiss blockchain startup Velas Network. Ferrari has signed a multi-year agreement with Velas to jointly issue “exclusive digital content” for the Scuderia’s fans. Velas will also be the main sponsor for Ferrari Esports Series, the online series competing […]
Huobi NFT, the official non-fungible token (NFT) marketplace of Huobi Global has opened registrations for its on-chain decentralised identity product. Dubbed Huobi NFT ID, this new Web3 identity will grant users access to the Huobi NFT metaverse, as well as exclusive NFT releases, airdrops, and other special benefits. Decentralised identities like Huobi NFT ID act […]
Concentrix Corporation, a global provider of customer experience (CX) services and technologies, announced that it has closed the acquisition of PK, and the integration process is underway. This transaction marks Concentrix’ first acquisition since becoming a publicly traded company. PK is a global CX digital design and engineering firm with over 5,000 staff across 20 […]
Focal Systems, a retail automation provider, closed a $25.8 million Series B round, led by Point72 Ventures, and joined by existing investors Costanoa, Zetta, and Zebra Technologies, among others. The company will use the new funds to continue its rapid pace of growth and innovation with their AI-powered retail automation solutions, as well as expand […]
UAE-based digital authentication startup Nice to Meet You (NTMY), has raised a $1 million seed round to hire new talent and improve its customer experience. Across the Middle East, startups working to ease companies’ transition to the digital realm are rapidly gathering pace. UAE-based digital authentication startup Nice to Meet You (NTMY), has raised a […]
