The MENA qCommerce (on-demand or rapid delivery) model is set to reach $47 billion by 2030, growing at 17 per cent CAGR, according to a research report from Redseer. While the market is still predominantly driven by food delivery and grocery, the market split is drastically evolving. Nascent retail categories such as fashion and beauty […]
Waterfield Technologies, a contact centre solutions firm dedicated to delivering innovative solutions that span the entire contact centre, announced it has acquired Speech-Soft Solutions (Speech-Soft), further expanding its global delivery capabilities. Speech-Soft is a global provider of digital transformation services across the contact centre with specialisation in Cisco integration and support and is the driving […]
Zand will be the first digital bank to offer both retail and corporate banking services. The new institution is set to open in the near future as its shareholders recently completed the acquisition of the majority of shares in Dubai Bank PJSC as per its establishment roadmap. There is no date set for the digital […]
Jafarshop, the largest DIY platform in Jordan, announced that it has raised an undisclosed amount in a pre-seed funding round by Nama Ventures. The company uses video by experts and creates content in Arabic. Jafarshop provides hundreds of articles and videos in the Arabic language, a team of experts always available to answer your questions […]
By 2026, 75 percent of customers who call customer service and support will do so out of loneliness, not because they have a customer service issue, which will affect how customer service leaders will need to prioritise customer self-service agent well-being, Gartner predicted in a recent report. “Lonely customers looking to fulfill their interpersonal needs […]
Research firm IMARC Group recently stated that the global chatbot market exhibited strong growth between 2015-2020, and it has projected it to grow at a compound annual rate of around 25 percent through 2026. Rapid digitisation and the increasing need for high-quality customer service across organisations are among the key factors driving growth, according to […]
Cantaloupe, a digital payments and software services company, has partnered with HIVERY, a data-science company that specialises in artificial intelligence to streamline category management for retailers in the consumer packaged goods (CPG) industry. As a result of the partnership, Enhance, an AI-based solution, will be available to Cantaloupe Seed customers through its integration with the […]
In the UAE, factors such as a well-managed crisis and Expo 2020 Dubai have vastly increased the flow of business among retailers. What would normally take years, took only months for relevant technologies to be rolled out. The retail industry experienced tremendous growth in 2021. Increasingly, retailers are adopting tech-enabled solutions to create a hassle-free […]
OP Retail, a Chinese retail solution provider is extending its business globally after the round B financing. According to OP Retail, it has already entered 30 countries and will mainly aim at markets in South Africa, UAE, Singapore, the United States and the United Kingdom. Jayson Zhou, the founder of OP Retail, believes that the […]
ColossalBit, a Dubai-based consulting, advisory, design, and development company has launched MetaTerrace, a lounge restaurant in the Central Park Towers, Dubai International Financial Centre (DIFC). MetaTerrace is a one-of-a-kind establishment converging the digital and physical worlds, in line with the principle of the metaverse. Located in the Central Park Towers, the ultra-modern space at Gate […]
