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Simplr can now fully automate level-two complex inquiries and those that provide upsell and cross-sell opportunities.

Channel partners using SproutLoud’s social media integration can now post content on LinkedIn personal and business pages, extending already existing capabilities to do so on Facebook and Twitter. 

Zendesk is also deepening its partnerships with Meta’s WhatsApp and Shopify.

The artificial intelligence was trained using Zendesk's database of 18 billion tickets and trillions of data points.

The FigJam and UserTesting integration lets users integrate direct customer feedback into cross-functional workflows.

Joint customers will be able to set up their Gong Insights instances without code. 

Marketers can now include separate bid strategies on each keyword within one campaign.

The features are available in Chatmeter’s Brand Intelligence and Reputation Management Platform.

The AI-enabled technology will support web, desktop, and mobile applications, across both customer-facing and employee-facing software.

SupportLogic, together with Gainsight, provides a holistic customer support health score by bringing AI-based customer signals from support cases directly into Gainsight.