10 hours agoFor property managers, facility services and field-service networks, the inbound ticket queue isn’t a CX signal. It’s a labour cost. This piece explains why AI should be judged on tickets resolved inside your own systems, not tickets deflected away from your team.
14 hours agoSalesforce and Braze also share a commitment to an open, composable approach that gives customers flexibility across the data, tools, and partners they rely on.
3 days agoWorkbounce adds a semantic knowledge layer to the GTM Context Graph, combining ZoomInfo’s verified market data with companies’ internal knowledge.
3 days agoNew connector gives Google Gemini the context and capabilities to help teams build, manage, and continuously improve digital experiences in Webflow.
3 days agoTreasure AI also launched Personalization Studio and announced it will price email on customer engagement, such as clicks, rather than send volume.
3 days agoAudience Insights simplifies campaign intelligence, helping advertisers look beyond delivery metrics to better understand the audiences they reach.
