4 hours agoFor property managers, facility services and field-service networks, the inbound ticket queue isn’t a CX signal. It’s a labour cost. This piece explains why AI should be judged on tickets resolved inside your own systems, not tickets deflected away from your team.
8 hours agoSalesforce and Braze also share a commitment to an open, composable approach that gives customers flexibility across the data, tools, and partners they rely on.
2 days agoWorkbounce adds a semantic knowledge layer to the GTM Context Graph, combining ZoomInfo’s verified market data with companies’ internal knowledge.
2 days agoNew connector gives Google Gemini the context and capabilities to help teams build, manage, and continuously improve digital experiences in Webflow.
2 days agoTreasure AI also launched Personalization Studio and announced it will price email on customer engagement, such as clicks, rather than send volume.
2 days agoAudience Insights simplifies campaign intelligence, helping advertisers look beyond delivery metrics to better understand the audiences they reach.
