Zoom Contact Centre

Zoom Contact Centre users get Calabrio’s artificial intelligence-powered forecasting and automated, multiskill scheduling.  Calabrio’s cloud-based workforce management (WFM) solution has been integrated with Zoom’s omnichannel contact centre platform. With this integration, Zoom Contact Centre users get Calabrio’s artificial intelligence-powered forecasting and automated, multiskill scheduling. Self-scheduling is available via mobile app and powered with virtual-assistance technology. […]

Zoom Video Communications announced Zoom Contact Centre, an omnichannel contact centre solution that is optimised for video and integrated right into the same Zoom experience. Now available, Zoom Contact Centre, previously Zoom Video Engagement Centre, combines unified communications and contact centre capabilities with the useability of the Zoom platform. Zoom Contact Centre supports customer service […]