workforce management

AI is reshaping the future of customer service, no doubt. Explore five key applications making support faster, smarter, and more human.

CommunityWFM has integrated its workforce management (WFM) solutions for contact centres with Zoom Video Communications’ Zoom Contact Center platform. The Zoom Contact Center integration with CommunityWFM provides features such as forecasting, scheduling, intraday management, adherence, time-off management, and agent portal technology. “We are excited to partner with Zoom as they move forward with their contact […]