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NovelVox Adds Wallboards, Agent Dashboards For Amazon Connect
NovelVox, a contact centre solutions provider, has launched Wallboards and Agent Dashboards for Amazon Connect contact centres. The feature-rich solution enables agents and supervisors to take proactive actions with real-time alerts and notifications over SMS and email regarding threshold KPIs. The wallboard comes with more than 50 interactive designs, including the gamified display of real-time […]
