This new partnership will enable organisations to take their customer engagement to the next level. Verint is partnering with Eventus Solutions Group, a subsidiary of Tech Mahindra, to bring Verint Digital-First Engagement solutions to midmarket and enterprise businesses worldwide. Eventus is now a Verint value-added reseller partner. “We’re proud to be a reseller partner to […]
In an exclusive interview with Martechvibe, Dr Chris Humphris, Head of Digital First Engagement (EMEA) at Verint, shared how automation enables consumers to self-serve lower-level inquiries while freeing up agents to address more complex issues. This could create capacity in contact centres to improve overall customer sales and consumer service experience. Tell us about your […]
Verint rolled out compliance recording integration with Zoom, helping companies centrally capture, retain, analyse, and retrieve communications from Zoom Phone and Zoom Meetings scenarios, including voice calling, video meetings, and screen sharing. Verint’s compliance recording native integration with Zoom helps organisations leverage the latest digital collaboration channels while enabling compliance with industry regulations and international […]
