TCN Operator

Clients can access SMS Consent Tracking and the cell phone scrub database features to ensure customer privacy protection while aligning with the current federal regulations.

Voice Analytics will automatically transcribe calls and grade them based on pre-set criteria. TCN, the provider of a cloud-based call centre platform, has added agent scorecards to its Voice Analytics features in its advanced contact centre platform, TCN Operator, to drive agent performance and efficiency. Integrated into Voice Analytics features, agent scorecards are built to […]