SupportLogic

These new generative AI capabilities assist customer support teams as they increase productivity and drive brand loyalty.

SupportLogic, together with Gainsight, provides a holistic customer support health score by bringing AI-based customer signals from support cases directly into Gainsight.

SupportLogic is acquiring Emtropy Labs, a provider of technology that automates quality assurance for contact centres. Financial terms of the deal were not disclosed. Emtropy Labs helps companies by analysing 100 per cent of customer interactions while enabling coaching loops in near-real time. Its technology will be integrated within the core SupportLogic SX platform in […]

SupportLogic, a support experience platform provider, launched the SupportLogic SX platform and applications for solving critical issues facing support organisations. Users of Intelligent Case Assignment in SX Predict can access SupportLogic’s AI-powered agent recommendations by suitability to work on the case, search for specific agents, or route inquiries to different queues. The new SupportLogic SX […]

CSS and SupportLogic are pairing up to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. The partnership will also see SupportLogic and CSS execute several joint go-to-market programs and leverage the power of artificial intelligence and natural language processing. Together, both companies will help […]