Scott Kendrick

Boost.ai, a cloud-based provider of conversational artificial intelligence (CAI) at scale, announced a new strategic partnership with CallMiner, a provider of conversation intelligence that drives improved customer experiences and business outcomes. CallMiner empowers businesses to capture and analyse text and voice-based interactions, and paired with Boost.ai, organisations can glean valuable insights from every single customer […]

New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement automated scoring CallMiner, a provider of conversation intelligence to drive business improvement, announced new and expanded workforce intelligence capabilities to help organisations improve the performance and experience of contact centre and customer service agents, aimed at driving […]