Rob Tarkoff

Oracle introduced Oracle Utilities Agent Service, a cloud application specifically for utility customer service teams. Agent Service combines Fusion CX and utility applications to improve customer service while boosting sales. It brings billing, usage, and interaction history together in a single dashboard to provide agents a holistic view of each customer. Combined with new AI-powered […]

Fusion Marketing enables marketers to automate lead generation and qualification from campaigns that span traditional marketing and advertising channels The AI engine in Fusion Marketing predicts when customers are ready to talk to a salesperson and automatically generates a qualified sales opportunity in any CRM system. By automating mundane tasks, it helps marketers and sellers […]