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Contact Centre Tech Provider Observe AI Introduces Selective Redaction
Contact centre artificial intelligence technology provider Observe.AI introduced Selective Redaction to block personally identifiable information (PII), payment card information (PCI), and other sensitive information from recorded customer conversations without sacrificing contextual information required for intelligent business decisions. Observe.AI’s Selective Redaction uses attention-based deep neural networks to selectively detect and redact relevant entities of customer information. […]
