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NICE Extends Capabilities of Its Employee Virtual Assistant

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NICE Extends Capabilities of Its Employee Virtual Assistant

NICE announced the launch of NICE Robotic Process Automation (RPA) version 7.7, extending the capabilities of NEVA (NICE Employee Virtual Attendant) for a more frictionless user experience. Three key innovative capabilities in the latest release include embedded on-screen web callouts for more seamless real-time agent guidance, an AI-powered business insights dashboard for accelerated and efficient […]

Staff Writer

June 27, 2022

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