Businesses can respond to customer actions in real time, send hyper-personalised messages, and connect with customers on the channels they use most.
WFM Adapter for Microsoft Dynamics 365 Customer Service includes historical and real-time adherence data for voice, chat, and SMS interactions. TTEC Digital has introduced Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service, providing real-time visibility into workforce performance through Microsoft’s digital contact centre platform. The WFM Adapter for Microsoft Dynamics 365 Customer Service […]
Demandbase, the Smarter GTM company for B2B brands, announced native, bidirectional integrations with Microsoft Dynamics 365 and HubSpot CRM. This integration enables customers to use their CRM of choice to hit their revenue goals with zero waste, by identifying, engaging, and focusing their resources on accounts and prospects who are most likely to buy. Dynamics […]
Fiserv, Inc. has launched EnteractSM, a new, cloud-based customer relationship management (CRM) platform for financial institutions. Built on Microsoft Dynamics 365, Enteract enables financial institutions to grow market share and deepen customer relationships by providing bankers with insights to customer data and activity while streamlining service processes and customer onboarding. Enteract features a Microsoft Azure-based […]