Lumen

Lumen will use insights to help customers take advantage of the transformative capabilities coming from AI and metaverse innovations.

Lumen’s solution enables companies to listen to and understand their customers and employees, predict actions, and shape what comes next to drive meaningful business outcomes. Lumen Technologies has launched Lumen Solutions for Contact Center–Genesys Cloud through an expanded partnership with Genesys. Lumen Solutions for Contact Center–Genesys Cloud is a contact centre-as-a-service (CCaaS) offering that helps […]