Leslie Stretch

Medallia, a provider of customer and employee experience solutions, is acquiring Mindful, a callback automation solutions provider, from Alpine Investors, a private equity firm. Financial terms of the deal were not disclosed. Mindful’s patented technology enables customers to schedule a call when convenient for them, automates intelligent callbacks, transitions customers to other channels when needed, […]

Medallia, Inc., the global leader in customer and employee experience announced the signing of a definitive agreement to acquire Thunderhead, an enterprise technology for real-time interaction management and journey orchestration. Thunderhead will strengthen Medallia’s ability to power individualised journeys and conversations at scale, across all online and offline channels, helping Medallia’s thousands of customers continue […]